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Issue 29730560: Fixes #2 - Update help center articles (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Address comments #2 Created March 29, 2018, 1:19 p.m.
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1 title=Adblock Plus breaks the websites I visit 1 title=Adblock Plus breaks the websites I visit
2 description=In rare instances, Adblock Plus may prevent some websites from funct ioning correctly. This is typically not a bug but rather a problem with the filt ers (or filter subscription). 2 description=In rare instances, Adblock Plus may prevent some websites from funct ioning correctly. This is typically not a bug but rather a problem with the filt ers (or filter subscription).
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Troubleshooting & Reporting 5 category=Troubleshooting & Reporting
6 popular=true 6 popular=true
7 7
8 In rare instances, Adblock Plus may prevent some websites from functioning corre ctly. This is typically not a bug but rather a problem with the filters (or filt er subscription). 8 In rare instances, Adblock Plus may prevent some websites from functioning corre ctly. This is typically not a bug but rather a problem with the filters (or filt er subscription).
9 9
10 ## Temporarily disable Adblock Plus on a website 10 ## Temporarily disable Adblock Plus on a website
11 11
12 A filter list may be directing Adblock Plus to block something that should be al lowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue i s fixed after temporarily disabling Adblock Plus, you can be certain that the pr oblem lies within the filters. 12 A filter list may be directing Adblock Plus to block something that should be al lowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue i s fixed after temporarily disabling Adblock Plus, you can be certain that the pr oblem lies within the filters.
13 13
14 <section class="platform-chrome" markdown="1"> 14 <section class="platform-chrome" markdown="1">
15 ### Chrome 15 ### Chrome
16 16
17 1. Click the **Adblock Plus icon**. 17 1. From the Chrome toolbar, click the **Adblock Plus** icon and select **Enabled on this site**.
18 2. Click **Enabled on this site**. 18 <br>**Tip**: Refer to [this article](pages/adblock-plus/hide-the-adblock-plus-ic on.md) if you do not see the Adblock Plus icon.
19 <br>Adblock Plus is now disabled on the website you are on. 19 <br>Adblock Plus is now disabled on the website you are on.
20 </section> 20 </section>
21 21
22 <section class="platform-firefox" markdown="1"> 22 <section class="platform-firefox" markdown="1">
23 ### Firefox 23 ### Firefox
24 24
25 1. Click the **Adblock Plus icon**. 25 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Enable d on this site**.
26 2. Click **Disable on [website name]**. 26 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
27 <br>Adblock Plus is now disabled on the website you are on. 27 <br>Adblock Plus is now disabled on the website you are on.
28 </section> 28 </section>
29 29
30 <section class="platform-msie" markdown="1"> 30 <section class="platform-msie" markdown="1">
31 ### Internet Explorer 31 ### Internet Explorer
32 32
33 1. Click the **Adblock Plus icon**. 33 1. From the status bar located at the bottom of the browser, click the **Adblock Plus** icon and select **Disable on [website]**.
34 2. Click **Disable on [website name]**. 34 <br>**Tip**: If you do not see the Adblock Plus icon, right-click the tab bar (t he empty area near the tabs) and select **Status bar**.
35 <br>Adblock Plus is now disabled on the website you are on. 35 <br>Adblock Plus is now disabled on the website you are on.
36 </section> 36 </section>
37 37
38 <section class="platform-maxthon" markdown="1"> 38 <section class="platform-maxthon" markdown="1">
39 ### Maxthon 5 and 4.9 39 ### Maxthon 5 (Windows only)
40 40
41 1. Click the **Adblock Plus icon**. 41 1. From the Maxthon sidebar, click the **gear** icon and select **Extension Mana ger**.
42 2. Click **Block ads on this website**. 42 <br>The *Maxthon Settings* tab opens.
43 2. Select the *Addons* tab.
44 3. Locate Adblock Plus and clear the check box labeled **Enabled**.
45 <br>Adblock Plus is now disabled.
46 4. Close the tab.
47
48 ### Maxthon 4.9 (Windows only)
49
50 1. From the Maxthon toolbar, click the **Adblock Plus** icon and select **Block ads on this website**.
43 <br>Adblock Plus is now disabled on the website you are on. 51 <br>Adblock Plus is now disabled on the website you are on.
44 </section> 52 </section>
45 53
46 <section class="platform-opera" markdown="1"> 54 <section class="platform-opera" markdown="1">
47 ### Opera 55 ### Opera
48 56
49 1. Click the **Adblock Plus icon**. 57 1. From the Opera toolbar, click the **Adblock Plus** icon and select **Enabled on this site**.
50 2. Click **Enabled on this site**. 58 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
51 <br>Adblock Plus is now disabled on the website you are on. 59 <br>Adblock Plus is now disabled on the website you are on.
52 </section> 60 </section>
53 61
54 <section class="platform-safari" markdown="1"> 62 <section class="platform-safari" markdown="1">
55 ### Safari 63 ### Safari
56 64
57 1. Click the **Adblock Plus icon**. 65 1. From the Safari toolbar, click the **Adblock Plus** icon and select **Enabled on this site**.
58 2. Click **Enabled on this site**. 66 <br>Adblock Plus is now disabled on the website you are on.
67 </section>
68
69 <section class="platform-yandexbrowser" markdown="1">
70 ### Yandex Browser
71
72 1. From the Yandex Browser toolbar, click the **Adblock Plus** icon and select * *Enabled on this site**.
73 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
59 <br>Adblock Plus is now disabled on the website you are on. 74 <br>Adblock Plus is now disabled on the website you are on.
60 </section> 75 </section>
61 76
62 ## Update the filter list(s) 77 ## Update the filter list(s)
63 78
79 <section class="platform-chrome" markdown="1">
80 ### Chrome
81
82 1. From the Chrome toolbar, click the **Adblock Plus** icon and select **Options **.
83 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
84 <br>The *Adblock Plus Settings* tab opens.
85 2. Select the *Advanced* tab and scroll to the *Filter Lists* section.
86 3. Click **Update all filter lists**.
87 <br>The update is successful if *Just now* appears next to the list.
88 4. Close the tab.
89 </section>
90
91 <section class="platform-firefox" markdown="1">
92 ### Firefox
93
94 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Option s**.
95 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
96 <br>The *Adblock Plus Settings* tab opens.
97 2. Select the *Advanced* tab and scroll to the *Filter Lists* section.
98 3. Click **Update all filter lists**.
99 <br>The update is successful if *Just now* appears next to the list.
100 4. Close the tab.
101 </section>
102
64 <section class="platform-ios" markdown="1"> 103 <section class="platform-ios" markdown="1">
65 ### Adblock Plus for iOS 104 ### Adblock Plus for iOS
66 105
67 1. Open the Adblock Plus for iOS app. 106 1. Open the Adblock Plus for iOS app.
68 2. Tap the **Tools icon**. 107 2. Tap the **Tools** icon.
69 3. Tap **Update Filter lists**. 108 3. Tap **Update Filter lists**.
70 4. Wait 10-20 seconds for the lists to update. 109 4. Wait 10-20 seconds for the lists to update.
71 <br>The update is successful if the current date and time appears below *Update filter lists*. 110 <br>The update is successful if the current date and time appears below *Update filter lists*.
72 5. Close the app. 111 5. Close the app.
73 </section> 112 </section>
74 113
75 <section class="platform-chrome" markdown="1"> 114 <section class="platform-maxthon" markdown="1">
76 ### Chrome 115 ### Maxthon 5 (Windows only)
77 116
78 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s elect **Settings**.. 117 1. From the Maxthon sidebar, click the **Adblock Plus** icon and select **Extens ion Manager**.
79 <br>The *Settings* tab opens. 118 <br>The *Maxthon Settings* tab opens.
80 2. Select **Extensions** from the left menu. 119 2. Select the *Addons* tab.
81 3. Locate Adblock Plus and click **Options**. 120 3. Locate Adblock Plus and click **Options**.
82 <br>The *Adblock Plus Options* page opens.
83 4. Click the **Update Now** button.
84 <br>The update is successful if the current date and time appears next to the li st.
85 5. Close the tab.
86 </section>
87
88 <section class="platform-firefox" markdown="1">
89 ### Firefox
90
91 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**.
92 <br>The *Add-ons Manager* tab opens.
93 2. Select **Extensions** from the left menu.
94 3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows).
95 4. Click the **Filter preferences** button.
96 <br>The *Adblock Plus Filter preferences* window opens.
97 5. Click the **Actions** drop-down menu next to the filter you want to update.
98 6. Select **Update filters**.
99 <br>The update is successful if the current date and time appears next to the li st.
100 7. Repeat steps 5 and 6 for each filter list.
101 8. Close the window.
102 </section>
103
104 <section class="platform-maxthon" markdown="1">
105 ### Maxthon 5
106
107 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov er over **Tools** and select **Extensions**.
108 <br>The *Extensions* tab opens.
109 2. Locate Adblock Plus and click **Options**.
110 <br>The *Adblock Plus Options* window opens. 121 <br>The *Adblock Plus Options* window opens.
111 3. Click the **Update Now** button. 122 4. Click **Update now**.
112 <br>The update is successful if the current date and time appears next to the li st. 123 <br>The update is successful if the current date and time appears next to the li st.
113 4. Click **Done**. 124 5. Click **Done**.
114 125
115 ### Maxthon 4.9 126 ### Maxthon 4.9 (Windows only)
116 127
117 1. Click the **Adblock Plus icon** and select **Adblock Plus Options**. 128 1. Click the **Adblock Plus** icon and select **Adblock Plus Options**.
118 <br>The *Adblock Plus Options* window opens. 129 <br>The *Adblock Plus Options* window opens.
119 2. Click the **Update Now** button. 130 2. Click the **Update Now** button.
120 <br>The update is successful if the current date and time appears next to the li st. 131 <br>The update is successful if the current date and time appears next to the li st.
121 3. Click **Done**. 132 3. Click **Done**.
122 </section> 133 </section>
123 134
124 <section class="platform-opera" markdown="1"> 135 <section class="platform-chrome" markdown="1">
125 ### Opera 136 ### Opera
126 137
127 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**. 138 1. From the Opera toolbar, click the **Adblock Plus** icon and select **Options* *.
128 <br>The *Extensions* tab opens. 139 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
129 2. Select **All** from the left menu. 140 <br>The *Adblock Plus Settings* tab opens.
130 3. Locate Adblock Plus and click **Options**. 141 2. Select the *Advanced* tab and scroll to the *Filter Lists* section.
131 <br>The *Adblock Plus Options* tab opens. 142 3. Click **Update all filter lists**.
132 4. Click the **Update Now** button. 143 <br>The update is successful if *Just now* appears next to the list.
133 <br>The update is successful if the current date and time appears next to the li st. 144 4. Close the tab.
134 5. Close the tab.
135 </section> 145 </section>
136 146
137 <section class="platform-safari" markdown="1"> 147 <section class="platform-safari" markdown="1">
138 ### Safari 148 ### Safari
139 149
140 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options **. 150 1. From the Safari toolbar, click the **Adblock Plus** icon and select **Options **.
141 <br>The *Adblock Plus Options* tab opens. 151 <br>The *Adblock Plus Options* tab opens.
142 2. Click the **Update Now** button. 152 2. Click **Update Now**.
143 <br>The update is successful if the current date and time appears next to the li st. 153 <br>The update is successful if the current date and time appears next to the li st.
144 3. Close the window. 154 3. Close the tab.
145 </section> 155 </section>
146 156
147 <section class="platform-samsungBrowser" markdown="1"> 157 <section class="platform-samsungBrowser" markdown="1">
148 ### Adblock Plus for Samsung Internet 158 ### Adblock Plus for Samsung Internet
149 159
150 1. Open the Adblock Plus for Samsung Internet app. 160 1. Open the Adblock Plus for Samsung Internet app.
151 2. Tap **Configure Filters**. 161 2. Tap **Configure your filter lists**.
152 3. Deselect the filter you want to update. 162 3. Clear the check box next to the filter you want to update.
153 4. Tap the back button to refresh. 163 4. Tap the back button to refresh.
154 5. Tap **Configure Filters**. 164 5. Tap **Configure your filter lists**.
155 6. Select the filter you want to update. 165 6. Tap the check box next to the filter you want to update.
156 <br>The update is successful if the current date and time appears next to the li st.
157 7. Close the app. 166 7. Close the app.
167 8. Reopen the app to verify that the filter list has been updated.
168 <br>The update is successful if the current date and time appears below the list .
158 </section> 169 </section>
159 170
160 <section class="platform-yandexbrowser" markdown="1"> 171 <section class="platform-yandexbrowser" markdown="1">
161 ### Yandex.Browser 172 ### Yandex Browser
162 173
163 1. Click the **Yandex.Browser menu icon** and select **Extensions**. 174 1. From the Yandex Browser toolbar, click the **Adblock Plus** icon and select * *Options**.
164 <br>The *Extensions* tab opens. 175 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
165 2. Locate Adblock Plus and click **More details**.
166 3. Click **Options**.
167 <br>The *Adblock Plus Options* tab opens. 176 <br>The *Adblock Plus Options* tab opens.
168 4. Click the **Update Now** button. 177 2. Click **Update Now**.
169 <br>The update is successful if the current date and time appears next to the li st. 178 <br>The update is successful if the current date and time appears next to the li st.
170 5. Close the tab. 179 3. Close the tab.
171 </section> 180 </section>
172 181
173 ## Report bad filters 182 ## Report bad filters
174 183
175 If updating the filter list(s) does not work, follow the steps below to report b ad filters. 184 If updating the filter list(s) does not work, follow the steps below to report b ad filters.
176 185
177 <section class="platform-chrome platform-msie platform-ios platform-maxthon plat form-opera platform-safari platform-samsungBrowser platform-yandexbrowser" markd own="1"> 186 <section class="platform-chrome platform-msie platform-ios platform-maxthon plat form-opera platform-safari platform-samsungBrowser platform-yandexbrowser" markd own="1">
178 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb lock Plus for Samsung Internet and Yandex.Browser 187 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb lock Plus for Samsung Internet and Yandex Browser
179 188
180 1. Go to the [forum](https://adblockplus.org/forum/). 189 1. Go to the [forum](https://adblockplus.org/forum/).
181 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). 190 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support).
182 3. Click the first topic (e.g. Read this if you still see ads on Chrome). 191 3. Click the first topic (e.g. Read this if you still see ads on Chrome).
183 </section> 192 </section>
184 193
185 <section class="platform-firefox" markdown="1"> 194 <section class="platform-firefox" markdown="1">
186 ### Firefox 195 ### Firefox
187 196
188 1. Click the **Adblock Plus icon** and select **Report issue on this page**. 197 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Report issue on this page**.
189 <br/>The *Issue Reporter* window opens. 198 <br>**Tip**: Refer to this article if you do not see the Adblock Plus icon.
190 2. Select the radio button labeled **Adblock Plus is blocking too much**. 199 <br>The *Issue reporter* tab opens.
191 3. Click **Next**. 200 2. Select the appropriate issue.
192 4. Attach a screenshot and click **Next**. 201 3. Click **Continue**.
193 5. Enter your email address in the *Email* field. 202 4. Enter your email address in the *Email* field.
194 6. Optionally, enter a comment in the *Comment* field. 203 <br>**Note**: If you want to submit your issue anonymously, select the check box labeled **Anonymous submission**.
195 7. Click **Send report**. 204 5. Optionally, enter a comment in the *Comment* field.
196 8. Your report is automatically sent to the filter hosts. 205 <br>**Tip**: Filter hosts may not be able reply to your issue directly, so pleas e provide any additional information that will help make the problem reproducibl e.
197 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea se provide any additional information that will help make the problem reproducib le. 206 6. Click **Send report**.
198 </section> 207 <br>Your report is automatically sent to the filter hosts.
208 </section>
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