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Issue 29730560: Fixes #2 - Update help center articles (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Address comments #2 Created March 29, 2018, 1:19 p.m.
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1 title=I still see ads 1 title=I still see ads
2 description=If you still see ads after installing Adblock Plus, you may need to adjust your settings or verify your filter lists. 2 description=If you still see ads after installing Adblock Plus, you may need to adjust your settings or verify your filter lists.
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Troubleshooting & Reporting 5 category=Troubleshooting & Reporting
6 popular=true 6 popular=true
7 7
8 Follow the suggestions below if you still see ads after installing Adblock Plus. 8 Follow the suggestions below if you still see ads after installing Adblock Plus.
9 9
10 ## Make sure Adblock Plus is enabled 10 ## Make sure Adblock Plus is enabled
11 11
12 <section class="platform-chrome" markdown="1"> 12 <section class="platform-chrome" markdown="1">
13 ### Chrome 13 ### Chrome
14 14
15 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s elect **Settings**. 15 1. From the Chrome toolbar, click the **Adblock Plus** icon, hover over **More t ools** and select **Extensions**.
16 <br>The *Settings* tab opens. 16 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
17 2. Select **Extensions** from the left menu. 17 <br>The *Extensions* tab opens.
18 3. Locate Adblock Plus and verify that **Enabled** is checked. 18 2. Locate Adblock Plus and verify that the **Enabled** check box is selected.
19 4. Close the tab. 19 3. Close the tab.
20 </section> 20 </section>
21 21
22 <section class="platform-firefox" markdown="1"> 22 <section class="platform-firefox" markdown="1">
23 ### Firefox 23 ### Firefox
24 24
25 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**. 25 1. From the Firefox toolbar, click the **Firefox menu** icon and select **Add-on s**.
26 <br>The *Add-ons Manager* tab opens.
27 2. Select **Extensions** from the left menu. 26 2. Select **Extensions** from the left menu.
28 3. Locate Adblock Plus and verify that it is not disabled. 27 3. Locate Adblock Plus and verify that it is not disabled.
29 4. From the Firefox toolbar, click the **Adblock Plus icon**. 28 4. If it is not disabled, click the **Adblock Plus** icon and verify that **Disa ble everywhere** is **NOT** selected.
30 5. Verify that **Disable everywhere** is NOT checked. 29 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
31 6. Close the tab. 30 5. Close the tab.
32 </section> 31 </section>
33 32
34 <section class="platform-msie" markdown="1"> 33 <section class="platform-msie" markdown="1">
35 ### Internet Explorer 34 ### Internet Explorer
36 35
37 1. Click **Tools** in the upper right corner of the toolbar and select **Manage add-ons**. 36 1. Click **Tools** in the upper right corner of the Internet Explorer toolbar.
38 <br>The *Manage Add-ons* window opens. 37 <br>The *Manage Add-ons* window opens.
39 2. Locate and select Adblock Plus. 38 2. Select **Manage Add-ons**.
40 3. Verify that the status reads **Enabled**. 39 3. Locate and select Adblock Plus.
41 4. Close the window. 40 4. Verify that the status reads **Enabled**.
41 5. Close the window.
42 </section> 42 </section>
43 43
44 <section class="platform-maxthon" markdown="1"> 44 <section class="platform-maxthon" markdown="1">
45 ### Maxthon 5 45 ### Maxthon 5 (Windows only)
46 46
47 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov er over **Tools** and select **Extensions**. 47 1. From the Maxthon sidebar, click the **gear** icon and select **Extension Mana ger**.
48 <br>The *Extensions* tab opens. 48 <br>The *Maxthon Settings* tab opens.
49 2. Locate Adblock Plus and verify that its checkbox is checked. 49 2. Select the **Addons** tab.
50 3. Locate Adblock Plus and verify that the **Enabled** check box is selected.
50 3. Close the tab. 51 3. Close the tab.
51 52
52 ### Maxthon 4.9 53 ### Maxthon 4.9 (Windows only)
53 54
54 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar and select **Extensions**. 55 1. Click the **Maxthon menu** icon in the upper right corner of the toolbar and select **Extensions**.
55 <br>The *Extensions* tab opens. 56 <br>The *Extensions* tab opens.
56 2. Locate Adblock Plus and verify that its checkbox is checked. 57 2. Locate Adblock Plus and verify that the **Enabled** check box is selected.
57 3. Close the tab. 58 3. Close the tab.
58 </section> 59 </section>
59 60
60 <section class="platform-opera" markdown="1"> 61 <section class="platform-opera" markdown="1">
61 ### Opera 62 ### Opera
62 63
63 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**. 64 1. From the Opera toolbar, right-click (Windows) / control-click (Mac) the **Adb lock Plus** icon and select **Manage extension**.
65 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md) if you do not see the Adblock Plus icon.
64 <br>The *Extensions* tab opens. 66 <br>The *Extensions* tab opens.
65 2. Select **All** from the left menu. 67 2. Locate Adblock Plus and verify that it is enabled.
66 3. Locate Adblock Plus and verify that it is enabled. 68 3. Close the tab.
67 4. Close the tab.
68 </section> 69 </section>
69 70
70 <section class="platform-safari" markdown="1"> 71 <section class="platform-safari" markdown="1">
71 ### Safari 72 ### Safari
72 73
73 1. From the Mac menu bar, click **Safari** and select **Preferences**. 74 1. From the Mac menu bar, click **Safari** and select **Preferences**.
74 <br>The *Preferences* window opens. 75 <br>The *Preferences* window opens.
75 2. Select the **Extensions** tab. 76 2. Select the **Extensions** tab.
76 3. Locate Adblock Plus and verify that **Enable Adblock Plus** is checked. 77 3. From the left menu, locate Adblock Plus and verify that the check box next to the Adblock Plus icon is selected.
77 </section> 78 </section>
78 79
79 <section class="platform-yandexbrowser" markdown="1"> 80 <section class="platform-yandexbrowser" markdown="1">
80 ### Yandex.Browser 81 ### Yandex Browser
81 82
82 1. Click the **Yandex.Browser menu icon** in the upper right corner of the toolb ar and select **Settings**. 83 1. From the Yandex Browser toolbar, click the **Yandex Browser menu** icon and s elect **Extensions**.
83 <br>The *Settings* tab opens. 84 <br>The *Extensions* tab opens.
84 2. Select the **Extensions** tab. 85 2. Select **Extensions**.
85 3. Locate Adblock Plus and verify that it is toggled on. 86 3. Locate Adblock Plus and verify that it is toggled on.
86 4. Close the tab. 87 4. Close the tab.
87 </section> 88 </section>
88 89
89 ## Verify your filter list(s) 90 ## Verify that you are using the correct filter list
90 91
91 Adblock Plus requires filter lists to block ads. A default filter list based on your browser's language settings is automatically activated when you install Adb lock Plus. It blocks ads from the most popular (often English language-based) we bsites. However, it does not block ads on less popular national websites. For ex ample, if you live in Germany you should subscribe to the national German filter list. 92 Adblock Plus requires filter lists to block ads. A default filter list based on your browser's language settings is automatically activated when you install Adb lock Plus. It blocks ads from the most popular (often English language-based) we bsites. However, it does not block ads on less popular national websites. For ex ample, if you live in Germany you should subscribe to the national German filter list.
92 93
93 An overview of actively maintained filter lists can be found [here](https://adbl ockplus.org/en/subscriptions). 94 An overview of actively maintained filter lists can be found [here](https://adbl ockplus.org/en/subscriptions).
94 95
95 **Tip**: As a recommendation, you should avoid adding too many filter lists to A dblock Plus. Adding too many filter lists slows down the ad blocker and, therefo re, your browsing. 96 **Tip**: As a recommendation, you should avoid adding too many filter lists to A dblock Plus. Adding too many filter lists slows down the ad blocker and, therefo re, your browsing.
96 97
97 ## Make sure the website is not whitelisted 98 ## Make sure the website is not whitelisted
98 99
99 <? include adblockplus/remove-a-website-from-the-whitelist ?> 100 <? include adblockplus/removewhitelist-chrome ?>
101 <? include adblockplus/removewhitelist-firefox ?>
102 <? include adblockplus/removewhitelist-internetexplorer ?>
103 <? include adblockplus/removewhitelist-adblockplusforios ?>
104 <? include adblockplus/removewhitelist-maxthon ?>
105 <? include adblockplus/removewhitelist-opera ?>
106 <? include adblockplus/removewhitelist-safari ?>
107 <? include adblockplus/removewhitelist-yandexbrowser ?>
100 108
101 ## Turn off Acceptable Ads 109 ## Turn off Acceptable Ads
102 110
103 Some nonintrusive ads are displayed by default. If you want to block all ads, th is feature must be turned off. Please note that by turning off Acceptable Ads, w ebsite owners and content creators that abide by the Acceptable Ads criteria wil l lose ad revenue. 111 Some nonintrusive ads are displayed by default. If you want to block all ads, th is feature must be turned off. Please note that by turning off Acceptable Ads, w ebsite owners and content creators that abide by the Acceptable Ads criteria wil l lose ad revenue.
104 112
105 <? include adblockplus/block-all-ads ?> 113 <? include adblockplus/blockads-chrome ?>
114 <? include adblockplus/blockads-firefox ?>
115 <? include adblockplus/blockads-internetexplorer ?>
116 <? include adblockplus/blockads-adblockplusforios ?>
117 <? include adblockplus/blockads-maxthon ?>
118 <? include adblockplus/blockads-opera ?>
119 <? include adblockplus/blockads-safari ?>
120 <? include adblockplus/blockads-samsung-internet ?>
121 <? include adblockplus/blockads-yandexbrowser ?>
106 122
107 ## Check to see if your computer is infected with adware/malware 123 ## Check to see if your computer is infected with adware/malware
108 124
109 ### What is adware? 125 ### What is adware?
110 126
111 Adware is a type of malware, short for "malicious software." It's a term general ly used for software installed on your computer that is designed to infiltrate o r damage a computer system without your consent. In many cases you obtained this software without knowing it, as these applications are often bundled in other s oftware installers. 127 Adware is a type of malware, short for "malicious software." It's a term general ly used for software installed on your computer that is designed to infiltrate o r damage a computer system without your consent. In many cases you obtained this software without knowing it, as these applications are often bundled in other s oftware installers.
112 128
113 For information about detecting and removing malware, visit our [adware informat ion page](https://adblockplus.org/adware). 129 For information about detecting and removing malware, visit our [adware informat ion page](https://adblockplus.org/adware).
114 130
115 If you still see ads after following these recommendations, please report the we bsite(s) in the [forum](https://adblockplus.org/forum/). 131 If you still see ads after following these recommendations, please report the we bsite(s) in the [forum](https://adblockplus.org/forum/).
116
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