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Issue 29518614: Issue 5520 - Adding information to Technical_Support_Analyst job ad to eyeo.com/jobs/ (Closed) Base URL: https://hg.adblockplus.org/web.eyeo.com
Patch Set: Created Aug. 17, 2017, 3:13 p.m.
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1 title=Technical Support Analyst 1 title=Technical Support Analyst
2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve. 2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve.
3 3
4 <? include jobs/header ?> 4 <? include jobs/header ?>
5 5
6 Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it int o clear, logical and easy to understand answers for users? Above all else, do yo u enjoy helping people? If you answered yes to these questions, then this opport unity is for you.
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6 ### Responsibilities 8 ### Responsibilities
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8 - Work with users to identify, replicate and diagnose issues 10 - Work with users to identify, replicate and diagnose issues
9 - Stay up-to-date with changes and bugs in our software 11 - Stay up-to-date with changes and bugs in our software
10 - Provide first-level support to users across email, forums and social media cha nnels 12 - Provide first-level support to users across email, forums and social media cha nnels
11 - Act as a liaison among users, software testers and developers to report and re solve issues 13 - Act as a liaison among users, software testers and developers to report and re solve issues
12 14
13 ### What we expect 15 ### What we expect
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15 - Passion for providing exceptional user service and resolving user issues 17 - Passion for providing exceptional user service and resolving user issues
16 - 1-2 years of technical support experience or equivalent 18 - 1-2 years of technical support experience or equivalent
17 - Experience in the software industry 19 - Experience in the software industry
18 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage. 20 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage.
19 - Knowledge of various operating systems and web browsers, on both desktop and m obile 21 - Knowledge of various operating systems and web browsers, on both desktop and m obile
20 - Technical aptitude and ability to quickly learn new technologies 22 - Technical aptitude and ability to quickly learn new technologies
21 - Experience with social media is plus 23 - Experience with social media is plus
22 - Great attention to details 24 - Great attention to details
23 - Ability to work in teams as well as independently 25 - Ability to work in teams as well as independently
24 26
25 <? include jobs/footer ?> 27 <? include jobs/footer ?>
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