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Issue 29518614:
Issue 5520 - Adding information to Technical_Support_Analyst job ad to eyeo.com/jobs/ (Closed)
Base URL: https://hg.adblockplus.org/web.eyeo.com
Patch Set:
Created Aug. 17, 2017, 3:13 p.m.
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| OLD | NEW |
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| 1 title=Technical Support Analyst | 1 title=Technical Support Analyst |
| 2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve. | 2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve. |
| 3 | 3 |
| 4 <? include jobs/header ?> | 4 <? include jobs/header ?> |
| 5 | 5 |
| 6 Are you able to spot the slightest bit of relevant information in user requests to understand the actual issue? Can you take complex information and turn it int o clear, logical and easy to understand answers for users? Above all else, do yo u enjoy helping people? If you answered yes to these questions, then this opport unity is for you. | |
| 7 | |
| 6 ### Responsibilities | 8 ### Responsibilities |
| 7 | 9 |
| 8 - Work with users to identify, replicate and diagnose issues | 10 - Work with users to identify, replicate and diagnose issues |
| 9 - Stay up-to-date with changes and bugs in our software | 11 - Stay up-to-date with changes and bugs in our software |
| 10 - Provide first-level support to users across email, forums and social media cha nnels | 12 - Provide first-level support to users across email, forums and social media cha nnels |
| 11 - Act as a liaison among users, software testers and developers to report and re solve issues | 13 - Act as a liaison among users, software testers and developers to report and re solve issues |
| 12 | 14 |
| 13 ### What we expect | 15 ### What we expect |
| 14 | 16 |
| 15 - Passion for providing exceptional user service and resolving user issues | 17 - Passion for providing exceptional user service and resolving user issues |
| 16 - 1-2 years of technical support experience or equivalent | 18 - 1-2 years of technical support experience or equivalent |
| 17 - Experience in the software industry | 19 - Experience in the software industry |
| 18 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage. | 20 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage. |
| 19 - Knowledge of various operating systems and web browsers, on both desktop and m obile | 21 - Knowledge of various operating systems and web browsers, on both desktop and m obile |
| 20 - Technical aptitude and ability to quickly learn new technologies | 22 - Technical aptitude and ability to quickly learn new technologies |
| 21 - Experience with social media is plus | 23 - Experience with social media is plus |
| 22 - Great attention to details | 24 - Great attention to details |
| 23 - Ability to work in teams as well as independently | 25 - Ability to work in teams as well as independently |
| 24 | 26 |
| 25 <? include jobs/footer ?> | 27 <? include jobs/footer ?> |
| OLD | NEW |
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