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Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Created Sept. 20, 2017, 8:08 a.m.
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1 title=Problems installing
2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.
3 template=article
4 product_id=abp
5 category=Installation
6
7 Refer to the suggestions below if you are having trouble installing Adblock Plus .
8
9 <div class="platform-ios" markdown="1">
10 </div>
11
12 <div class="platform-chrome" markdown="1">
13 ## Chrome
14
15 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).
16 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.
17 1. Open Chrome.
18 2. Click the **Chrome menu icon** and select **Settings**.
19 3. Select **About** from the left menu.
20 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.
21 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.
22 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).
23 </div>
24
25 <div class="platform-firefox" markdown="1">
26 ## Firefox
27
28 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).
29 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.
30 1. Open Firefox.
31 2. Click the **Firefox menu icon**.
32 3. Click the **Help icon**.
33 4. Select **About Firefox**.
34 <br> The *About Firefox* window opens.
35 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.
36 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.
37 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).
38 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).
39 </div>
40
41 <div class="platform-ie" markdown="1">
42 ## Internet Explorer
43
44 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
45 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.
46 1. Open Internet Explorer.
47 2. Click the **Help icon**.
48 3. Select **About Internet Explorer**.
49 <br> The *About Internet Explorer* window opens.
50 <br> The version is displayed below the Internet Explorer icon.
51 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.
52 </div>
53
54 <div class="platform-maxthon" markdown="1">
55 </div>
56
57 <div class="platform-opera" markdown="1">
58 ## Opera
59
60 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).
61 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.
62 1. Open Opera.
63 2. Click the **Opera menu icon**.
64 3. Select **About Opera**.
65 <br> If your browser is out-of-date, Opera will automatically start the upda te process.
66 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.
67 </div>
68
69 <div class="platform-safari" markdown="1">
70 ## Safari
71
72 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
73 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.
74 1. Open Safari.
75 2. Click **Safari**.
76 3. Select **About Safari**.
77 <br> The *About Safari* window opens.
78 <br> The version is displayed below the Safari icon.
79 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.
80 </div>
81
82 <div class="platform-samsung" markdown="1">
83 </div>
84
85 <div class="platform-yandex" markdown="1">
86 ## Yandex.Browser
87
88 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
89 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.
90 1. Open Yandex Browser.
91 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**.
92 <br> The *About* tab opens.
93 <br> The version is displayed to the left of the Yandex.Browser icon.
94 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.
95 </div>
96
97 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.
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