Side by Side Diff: pages/adblockplus/problems-installing.md
Issue 29550574:
Issue 5693 - Add Article Content to help.eyeo.com (Closed)
Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set:
Created Sept. 20, 2017, 8:08 a.m.
| Left: | ||
| Right: |
Use n/p to move between diff chunks;
N/P to move between comments.
« pages/adblockplus/add-a-filter-list.md ('K')
|
« pages/adblockplus/is-adblock-plus-the-same-thing-as-adblock.md ('k')
|
pages/adblockplus/remove-a-filter-list.md » ('j')
|
templates/article.tmpl » ('J')
Toggle Intra-line Diffs ('i') | Expand Comments ('e') | Collapse Comments ('c') | Hide Comments ('s')
Toggle Intra-line Diffs ('i') | Expand Comments ('e') | Collapse Comments ('c') | Hide Comments ('s')
| OLD | NEW |
|---|---|
| (Empty) | |
| 1 title=Problems installing | |
| 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. | |
| 3 template=article | |
| 4 product_id=abp | |
| 5 category=Installation | |
| 6 | |
| 7 Refer to the suggestions below if you are having trouble installing Adblock Plus . | |
| 8 | |
| 9 <div class="platform-ios" markdown="1"> | |
| 10 </div> | |
| 11 | |
| 12 <div class="platform-chrome" markdown="1"> | |
| 13 ## Chrome | |
| 14 | |
| 15 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | |
| 16 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. | |
| 17 1. Open Chrome. | |
| 18 2. Click the **Chrome menu icon** and select **Settings**. | |
| 19 3. Select **About** from the left menu. | |
| 20 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process. | |
| 21 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. | |
| 22 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). | |
| 23 </div> | |
| 24 | |
| 25 <div class="platform-firefox" markdown="1"> | |
| 26 ## Firefox | |
| 27 | |
| 28 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). | |
| 29 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. | |
| 30 1. Open Firefox. | |
| 31 2. Click the **Firefox menu icon**. | |
| 32 3. Click the **Help icon**. | |
| 33 4. Select **About Firefox**. | |
| 34 <br> The *About Firefox* window opens. | |
| 35 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process. | |
| 36 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | |
| 37 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | |
| 38 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | |
| 39 </div> | |
| 40 | |
| 41 <div class="platform-ie" markdown="1"> | |
| 42 ## Internet Explorer | |
| 43 | |
| 44 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 45 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. | |
| 46 1. Open Internet Explorer. | |
| 47 2. Click the **Help icon**. | |
| 48 3. Select **About Internet Explorer**. | |
| 49 <br> The *About Internet Explorer* window opens. | |
| 50 <br> The version is displayed below the Internet Explorer icon. | |
| 51 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. | |
| 52 </div> | |
| 53 | |
| 54 <div class="platform-maxthon" markdown="1"> | |
| 55 </div> | |
| 56 | |
| 57 <div class="platform-opera" markdown="1"> | |
| 58 ## Opera | |
| 59 | |
| 60 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). | |
| 61 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. | |
| 62 1. Open Opera. | |
| 63 2. Click the **Opera menu icon**. | |
| 64 3. Select **About Opera**. | |
| 65 <br> If your browser is out-of-date, Opera will automatically start the upda te process. | |
| 66 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. | |
| 67 </div> | |
| 68 | |
| 69 <div class="platform-safari" markdown="1"> | |
| 70 ## Safari | |
| 71 | |
| 72 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 73 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. | |
| 74 1. Open Safari. | |
| 75 2. Click **Safari**. | |
| 76 3. Select **About Safari**. | |
| 77 <br> The *About Safari* window opens. | |
| 78 <br> The version is displayed below the Safari icon. | |
| 79 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. | |
| 80 </div> | |
| 81 | |
| 82 <div class="platform-samsung" markdown="1"> | |
| 83 </div> | |
| 84 | |
| 85 <div class="platform-yandex" markdown="1"> | |
| 86 ## Yandex.Browser | |
| 87 | |
| 88 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 89 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. | |
| 90 1. Open Yandex Browser. | |
| 91 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. | |
| 92 <br> The *About* tab opens. | |
| 93 <br> The version is displayed to the left of the Yandex.Browser icon. | |
| 94 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. | |
| 95 </div> | |
| 96 | |
| 97 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. | |
| OLD | NEW |
