Side by Side Diff: pages/adblockplus/broken-website.md
Issue 29550574:
Issue 5693 - Add Article Content to help.eyeo.com (Closed)
Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Add message in place of no content for platform
Created Sept. 26, 2017, 7:13 a.m.
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« includes/adblockplus/remove-a-website-from-the-whitelist.md ('K')
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« pages/adblockplus/blockads.md ('k')
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pages/adblockplus/compatibility-issues.md » ('j')
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pages/adblockplus/i-still-see-ads.md » ('J')
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| 1 title=Adblock Plus breaks the websites I visit | |
| 2 description=In rare instances, Adblock Plus may prevent some websites from funct ioning correctly. This is typically not a bug but rather a problem with the filt ers (or filter subscription). | |
| 3 template=article | |
| 4 product_id=abp | |
| 5 category=Troubleshooting & Reporting | |
| 6 popular=true | |
| 7 | |
| 8 In rare instances, Adblock Plus may prevent some websites from functioning corre ctly. This is typically not a bug but rather a problem with the filters (or filt er subscription). | |
| 9 | |
| 10 ## Temporarily disable Adblock Plus on a website | |
| 11 | |
| 12 A filter list may be directing Adblock Plus to block something that should be al lowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue i s fixed after temporarily disabling Adblock Plus, you can be certain that the pr oblem lies within the filters. | |
| 13 | |
| 14 <div class="platform-ios" markdown="1"> | |
| 15 <? include no-content-for-platform-message ?> | |
| 16 </div> | |
| 17 | |
| 18 <div class="platform-chrome" markdown="1"> | |
| 19 ### Chrome | |
| 20 | |
| 21 1. Click the **Adblock Plus icon**. | |
| 22 2. Click **Enabled on this site**. | |
| 23 <br>Adblock Plus is now disabled on the website you are on. | |
| 24 </div> | |
| 25 | |
| 26 <div class="platform-firefox" markdown="1"> | |
| 27 ### Firefox | |
| 28 | |
| 29 1. Click the **Adblock Plus icon**. | |
| 30 2. Click **Disable on [website name]**. | |
| 31 <br>Adblock Plus is now disabled on the website you are on. | |
| 32 </div> | |
| 33 | |
| 34 <div class="platform-ie" markdown="1"> | |
| 35 ### Internet Explorer | |
| 36 | |
| 37 1. Click the **Adblock Plus icon**. | |
| 38 2. Click **Disable on [website name]**. | |
| 39 <br>Adblock Plus is now disabled on the website you are on. | |
| 40 </div> | |
| 41 | |
| 42 <div class="platform-maxthon" markdown="1"> | |
| 43 ### Maxthon 5 and 4.9 | |
| 44 | |
| 45 1. Click the **Adblock Plus icon**. | |
| 46 2. Click **Block ads on this website**. | |
| 47 <br>Adblock Plus is now disabled on the website you are on. | |
| 48 </div> | |
| 49 | |
| 50 <div class="platform-opera" markdown="1"> | |
| 51 ### Opera | |
| 52 | |
| 53 1. Click the **Adblock Plus icon**. | |
| 54 2. Click **Enabled on this site**. | |
| 55 <br>Adblock Plus is now disabled on the website you are on. | |
| 56 </div> | |
| 57 | |
| 58 <div class="platform-safari" markdown="1"> | |
| 59 ### Safari | |
| 60 | |
| 61 1. Click the **Adblock Plus icon**. | |
| 62 2. Click **Enabled on this site**. | |
| 63 <br>Adblock Plus is now disabled on the website you are on. | |
| 64 </div> | |
| 65 | |
| 66 <div class="platform-samsung"> | |
| 67 <? include no-content-for-platform-message ?> | |
| 68 </div> | |
| 69 | |
| 70 <div class="platform-yandex" markdown="1"> | |
| 71 <? include no-content-for-platform-message ?> | |
| 72 </div> | |
| 73 | |
| 74 ## Update the filter list(s) | |
| 75 | |
| 76 <div class="platform-ios" markdown="1"> | |
| 77 ### Adblock Plus for iOS | |
| 78 | |
| 79 1. Open the Adblock Plus for iOS app. | |
| 80 2. Tap the **Tools icon**. | |
| 81 3. Tap **Update Filter lists**. | |
| 82 4. Wait 10-20 seconds for the lists to update. | |
| 83 <br>The update is successful if the current date and time appears below *Update filter lists*. | |
| 84 5. Close the app. | |
| 85 </div> | |
| 86 | |
| 87 <div class="platform-chrome" markdown="1"> | |
| 88 ### Chrome | |
| 89 | |
| 90 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s elect **Settings**.. | |
| 91 <br>The *Settings* tab opens. | |
| 92 2. Select **Extensions** from the left menu. | |
| 93 3. Locate Adblock Plus and click **Options**. | |
| 94 <br>The *Adblock Plus Options* page opens. | |
| 95 4. Click the **Update Now** button. | |
| 96 <br>The update is successful if the current date and time appears next to the li st. | |
| 97 5. Close the tab. | |
| 98 </div> | |
| 99 | |
| 100 <div class="platform-firefox" markdown="1"> | |
| 101 ### Firefox | |
| 102 | |
| 103 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**. | |
| 104 <br>The *Add-ons Manager* tab opens. | |
| 105 2. Select **Extensions** from the left menu. | |
| 106 3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows). | |
| 107 4. Click the **Filter preferences** button. | |
| 108 <br>The *Adblock Plus Filter preferences* window opens. | |
| 109 5. Click the **Actions** drop-down menu next to the filter you want to update. | |
| 110 6. Select **Update filters**. | |
| 111 <br>The update is successful if the current date and time appears next to the li st. | |
| 112 7. Repeat steps 5 and 6 for each filter list. | |
| 113 8. Close the window. | |
| 114 </div> | |
| 115 | |
| 116 <div class="platform-ie" markdown="1"> | |
| 117 <? include no-content-for-platform-message ?> | |
| 118 </div> | |
| 119 | |
| 120 <div class="platform-maxthon" markdown="1"> | |
| 121 ### Maxthon 5 | |
| 122 | |
| 123 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov er over **Tools** and select **Extensions**. | |
| 124 <br>The *Extensions* tab opens. | |
| 125 2. Locate Adblock Plus and click **Options**. | |
| 126 <br>The *Adblock Plus Options* window opens. | |
| 127 3. Click the **Update Now** button. | |
| 128 <br>The update is successful if the current date and time appears next to the li st. | |
| 129 4. Click **Done**. | |
| 130 | |
| 131 ### Maxthon 4.9 | |
| 132 | |
| 133 1. Click the **Adblock Plus icon** and select **Adblock Plus Options**. | |
| 134 <br>The *Adblock Plus Options* window opens. | |
| 135 2. Click the **Update Now** button. | |
| 136 <br>The update is successful if the current date and time appears next to the li st. | |
| 137 3. Click **Done**. | |
| 138 </div> | |
| 139 | |
| 140 <div class="platform-opera" markdown="1"> | |
| 141 ### Opera | |
| 142 | |
| 143 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**. | |
| 144 <br>The *Extensions* tab opens. | |
| 145 2. Select **All** from the left menu. | |
| 146 3. Locate Adblock Plus and click **Options**. | |
| 147 <br>The *Adblock Plus Options* tab opens. | |
| 148 4. Click the **Update Now** button. | |
| 149 <br>The update is successful if the current date and time appears next to the li st. | |
| 150 5. Close the tab. | |
| 151 </div> | |
| 152 | |
| 153 <div class="platform-safari" markdown="1"> | |
| 154 ### Safari | |
| 155 | |
| 156 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options **. | |
| 157 <br>The *Adblock Plus Options* tab opens. | |
| 158 2. Click the **Update Now** button. | |
| 159 <br>The update is successful if the current date and time appears next to the li st. | |
| 160 3. Close the window. | |
| 161 </div> | |
| 162 | |
| 163 <div class="platform-samsung" markdown="1"> | |
| 164 ### Adblock Plus for Samsung Internet | |
| 165 | |
| 166 1. Open the Adblock Plus for Samsung Internet app. | |
| 167 2. Tap **Configure Filters**. | |
| 168 3. Deselect the filter you want to update. | |
| 169 4. Tap the back button to refresh. | |
| 170 5. Tap **Configure Filters**. | |
| 171 6. Select the filter you want to update. | |
| 172 <br>The update is successful if the current date and time appears next to the li st. | |
| 173 7. Close the app. | |
| 174 </div> | |
| 175 | |
| 176 <div class="platform-yandex" markdown="1"> | |
| 177 ### Yandex.Browser | |
| 178 | |
| 179 1. Click the **Yandex.Browser menu icon** and select **Extensions**. | |
| 180 <br>The *Extensions* tab opens. | |
| 181 2. Locate Adblock Plus and click **More details**. | |
| 182 3. Click **Options**. | |
| 183 <br>The *Adblock Plus Options* tab opens. | |
| 184 4. Click the **Update Now** button. | |
| 185 <br>The update is successful if the current date and time appears next to the li st. | |
| 186 5. Close the tab. | |
| 187 </div> | |
| 188 | |
| 189 ## Report bad filters | |
| 190 | |
| 191 If updating the filter list(s) does not work, follow the steps below to report b ad filters. | |
| 192 | |
| 193 <div class="platform-chrome platform-ie platform-ios platform-maxthon platform-o pera platform-safari platform-samsung platform-yandex" markdown="1"> | |
| 194 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb lock Plus for Samsung Internet and Yandex.Browser | |
| 195 | |
| 196 1. Go to the [forum](https://adblockplus.org/forum/). | |
| 197 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). | |
| 198 3. Click the first topic (e.g. Read this if you still see ads on Chrome). | |
| 199 </div> | |
| 200 | |
| 201 <div class="platform-firefox" markdown="1"> | |
| 202 ### Firefox | |
| 203 | |
| 204 1. Click the **Adblock Plus icon** and select **Report issue on this page**. | |
| 205 <br/>The *Issue Reporter* window opens. | |
| 206 2. Select the radio button labeled **Adblock Plus is blocking too much**. | |
| 207 3. Click **Next**. | |
| 208 4. Attach a screenshot and click **Next**. | |
| 209 5. Enter your email address in the *Email* field. | |
| 210 6. Optionally, enter a comment in the *Comment* field. | |
| 211 7. Click **Send report**. | |
| 212 8. Your report is automatically sent to the filter hosts. | |
| 213 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea se provide any additional information that will help make the problem reproducib le. | |
| 214 </div> | |
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