Side by Side Diff: pages/adblockplus/problems-installing.md
Issue 29550574:
Issue 5693 - Add Article Content to help.eyeo.com (Closed)
Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Rebased, addressed comments
Created Oct. 9, 2017, 8:20 p.m.
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| OLD | NEW |
|---|---|
| (Empty) | |
| 1 title=Problems installing | |
| 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. | |
| 3 template=article | |
| 4 product_id=abp | |
| 5 category=Installation | |
| 6 | |
| 7 Refer to the suggestions below if you are having trouble installing Adblock Plus . | |
| 8 | |
| 9 <section class="platform-ios" markdown="1"> | |
| 10 <? include no-content-for-platform-message ?> | |
| 11 </section> | |
| 12 | |
| 13 <section class="platform-chrome" markdown="1"> | |
| 14 ## Chrome | |
| 15 | |
| 16 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | |
| 17 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. | |
| 18 1. Open Chrome. | |
| 19 2. Click the **Chrome menu icon** and select **Settings**. | |
| 20 3. Select **About** from the left menu. | |
| 21 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process. | |
| 22 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. | |
| 23 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). | |
| 24 </section> | |
| 25 | |
| 26 <section class="platform-firefox" markdown="1"> | |
| 27 ## Firefox | |
| 28 | |
| 29 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). | |
| 30 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. | |
| 31 1. Open Firefox. | |
| 32 2. Click the **Firefox menu icon**. | |
| 33 3. Click the **Help icon**. | |
| 34 4. Select **About Firefox**. | |
| 35 <br> The *About Firefox* window opens. | |
| 36 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process. | |
| 37 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | |
| 38 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | |
| 39 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | |
| 40 </section> | |
| 41 | |
| 42 <section class="platform-ie" markdown="1"> | |
| 43 ## Internet Explorer | |
| 44 | |
| 45 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 46 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. | |
| 47 1. Open Internet Explorer. | |
| 48 2. Click the **Help icon**. | |
| 49 3. Select **About Internet Explorer**. | |
| 50 <br> The *About Internet Explorer* window opens. | |
| 51 <br> The version is displayed below the Internet Explorer icon. | |
| 52 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. | |
| 53 </section> | |
| 54 | |
| 55 <section class="platform-maxthon" markdown="1"> | |
| 56 <? include no-content-for-platform-message ?> | |
| 57 </section> | |
| 58 | |
| 59 <section class="platform-opera" markdown="1"> | |
| 60 ## Opera | |
| 61 | |
| 62 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). | |
| 63 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. | |
| 64 1. Open Opera. | |
| 65 2. Click the **Opera menu icon**. | |
| 66 3. Select **About Opera**. | |
| 67 <br> If your browser is out-of-date, Opera will automatically start the upda te process. | |
| 68 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. | |
| 69 </section> | |
| 70 | |
| 71 <section class="platform-safari" markdown="1"> | |
| 72 ## Safari | |
| 73 | |
| 74 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 75 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. | |
| 76 1. Open Safari. | |
| 77 2. Click **Safari**. | |
| 78 3. Select **About Safari**. | |
| 79 <br> The *About Safari* window opens. | |
| 80 <br> The version is displayed below the Safari icon. | |
| 81 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. | |
| 82 </section> | |
| 83 | |
| 84 <section class="platform-samsung" markdown="1"> | |
| 85 <? include no-content-for-platform-message ?> | |
| 86 </section> | |
| 87 | |
| 88 <section class="platform-yandex" markdown="1"> | |
| 89 ## Yandex.Browser | |
| 90 | |
| 91 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 92 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. | |
| 93 1. Open Yandex Browser. | |
| 94 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. | |
| 95 <br> The *About* tab opens. | |
| 96 <br> The version is displayed to the left of the Yandex.Browser icon. | |
| 97 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. | |
| 98 </section> | |
| 99 | |
| 100 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. | |
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