pages/adblockplus/problems-installing.md - Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com

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Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com

Patch Set: Move no-content-for-platform-message to template Created Oct. 12, 2017, 12:36 p.m.

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	1 title=Problems installing

	2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.

	3 template=article

	4 product_id=abp

	5 category=Installation

	6

	7 Refer to the suggestions below if you are having trouble installing Adblock Plus .

	8

	9 <section class="platform-ios" markdown="1">

	10 </section>

	11

	12 <section class="platform-chrome" markdown="1">

	13 ## Chrome

	14

	15 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).

	16 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.

	17 1. Open Chrome.

	18 2. Click the Chrome menu icon and select Settings.

	19 3. Select About from the left menu.

	20 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.

	21 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.

	22 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).

	23 </section>

	24

	25 <section class="platform-firefox" markdown="1">

	26 ## Firefox

	27

	28 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).

	29 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.

	30 1. Open Firefox.

	31 2. Click the Firefox menu icon.

	32 3. Click the Help icon.

	33 4. Select About Firefox.

	34 <br> The About Firefox window opens.

	35 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.

	36 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.

	37 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).

	38 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).

	39 </section>

	40

	41 <section class="platform-ie" markdown="1">

	42 ## Internet Explorer

	43

	44 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	45 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.

	46 1. Open Internet Explorer.

	47 2. Click the Help icon.

	48 3. Select About Internet Explorer.

	49 <br> The About Internet Explorer window opens.

	50 <br> The version is displayed below the Internet Explorer icon.

	51 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.

	52 </section>

	53

	54 <section class="platform-maxthon" markdown="1">

	55 </section>

	56

	57 <section class="platform-opera" markdown="1">

	58 ## Opera

	59

	60 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).

	61 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.

	62 1. Open Opera.

	63 2. Click the Opera menu icon.

	64 3. Select About Opera.

	65 <br> If your browser is out-of-date, Opera will automatically start the upda te process.

	66 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.

	67 </section>

	68

	69 <section class="platform-safari" markdown="1">

	70 ## Safari

	71

	72 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	73 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.

	74 1. Open Safari.

	75 2. Click Safari.

	76 3. Select About Safari.

	77 <br> The About Safari window opens.

	78 <br> The version is displayed below the Safari icon.

	79 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.

	80 </section>

	81

	82 <section class="platform-samsung" markdown="1">

	83 </section>

	84

	85 <section class="platform-yandex" markdown="1">

	86 ## Yandex.Browser

	87

	88 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	89 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.

	90 1. Open Yandex Browser.

	91 2. Click the Yandex.Browser menu icon, hover over Advanced and selec t About Yandex.Browser.

	92 <br> The About tab opens.

	93 <br> The version is displayed to the left of the Yandex.Browser icon.

	94 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.

	95 </section>

	96

	97 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.

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