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1 title=Problems installing | 1 title=Problems installing |
2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. | 2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Installation | 5 category=Installation |
6 | 6 |
7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. | 7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. |
8 | 8 |
9 <div class="platform-ios" markdown="1"> | 9 <section class="platform-chrome" markdown="1"> |
10 </div> | |
11 | |
12 <div class="platform-chrome" markdown="1"> | |
13 ## Chrome | 10 ## Chrome |
14 | 11 |
15 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | 12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). |
16 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. | 13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. |
17 1. Open Chrome. | 14 1. Open Chrome. |
18 2. Click the **Chrome menu icon** and select **Settings**. | 15 2. Click the **Chrome menu icon** and select **Settings**. |
19 3. Select **About** from the left menu. | 16 3. Select **About** from the left menu. |
20 <br> The version is displayed below the Chrome icon. If your browser is out-
of-date, Chrome will automatically start the update process. | 17 <br> The version is displayed below the Chrome icon. If your browser is out-
of-date, Chrome will automatically start the update process. |
21 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. | 18 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. |
22 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). | 19 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). |
23 </div> | 20 </section> |
24 | 21 |
25 <div class="platform-firefox" markdown="1"> | 22 <section class="platform-firefox" markdown="1"> |
26 ## Firefox | 23 ## Firefox |
27 | 24 |
28 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). | 25 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). |
29 2. Ensure that your browser is on version 38 or higher. Follow the steps below t
o check your browser version. | 26 2. Ensure that your browser is on version 38 or higher. Follow the steps below t
o check your browser version. |
30 1. Open Firefox. | 27 1. Open Firefox. |
31 2. Click the **Firefox menu icon**. | 28 2. Click the **Firefox menu icon**. |
32 3. Click the **Help icon**. | 29 3. Click the **Help icon**. |
33 4. Select **About Firefox**. | 30 4. Select **About Firefox**. |
34 <br> The *About Firefox* window opens. | 31 <br> The *About Firefox* window opens. |
35 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. | 32 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. |
36 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | 33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. |
37 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | 34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
38 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | 35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
39 </div> | 36 </section> |
40 | 37 |
41 <div class="platform-ie" markdown="1"> | 38 <section class="platform-ie" markdown="1"> |
42 ## Internet Explorer | 39 ## Internet Explorer |
43 | 40 |
44 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
45 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. | 42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. |
46 1. Open Internet Explorer. | 43 1. Open Internet Explorer. |
47 2. Click the **Help icon**. | 44 2. Click the **Help icon**. |
48 3. Select **About Internet Explorer**. | 45 3. Select **About Internet Explorer**. |
49 <br> The *About Internet Explorer* window opens. | 46 <br> The *About Internet Explorer* window opens. |
50 <br> The version is displayed below the Internet Explorer icon. | 47 <br> The version is displayed below the Internet Explorer icon. |
51 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. | 48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. |
52 </div> | 49 </section> |
53 | 50 |
54 <div class="platform-maxthon" markdown="1"> | 51 <section class="platform-opera" markdown="1"> |
55 </div> | |
56 | |
57 <div class="platform-opera" markdown="1"> | |
58 ## Opera | 52 ## Opera |
59 | 53 |
60 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). | 54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). |
61 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. | 55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. |
62 1. Open Opera. | 56 1. Open Opera. |
63 2. Click the **Opera menu icon**. | 57 2. Click the **Opera menu icon**. |
64 3. Select **About Opera**. | 58 3. Select **About Opera**. |
65 <br> If your browser is out-of-date, Opera will automatically start the upda
te process. | 59 <br> If your browser is out-of-date, Opera will automatically start the upda
te process. |
66 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. | 60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. |
67 </div> | 61 </section> |
68 | 62 |
69 <div class="platform-safari" markdown="1"> | 63 <section class="platform-safari" markdown="1"> |
70 ## Safari | 64 ## Safari |
71 | 65 |
72 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
73 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. | 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. |
74 1. Open Safari. | 68 1. Open Safari. |
75 2. Click **Safari**. | 69 2. Click **Safari**. |
76 3. Select **About Safari**. | 70 3. Select **About Safari**. |
77 <br> The *About Safari* window opens. | 71 <br> The *About Safari* window opens. |
78 <br> The version is displayed below the Safari icon. | 72 <br> The version is displayed below the Safari icon. |
79 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. | 73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. |
80 </div> | 74 </section> |
81 | 75 |
82 <div class="platform-samsung" markdown="1"> | 76 <section class="platform-yandex" markdown="1"> |
83 </div> | |
84 | |
85 <div class="platform-yandex" markdown="1"> | |
86 ## Yandex.Browser | 77 ## Yandex.Browser |
87 | 78 |
88 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
89 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. | 80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. |
90 1. Open Yandex Browser. | 81 1. Open Yandex Browser. |
91 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. | 82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. |
92 <br> The *About* tab opens. | 83 <br> The *About* tab opens. |
93 <br> The version is displayed to the left of the Yandex.Browser icon. | 84 <br> The version is displayed to the left of the Yandex.Browser icon. |
94 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. | 85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. |
95 </div> | 86 </section> |
96 | 87 |
97 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. | 88 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. |
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