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Delta Between Two Patch Sets: pages/adblockplus/broken-website.md

Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Left Patch Set: Add message in place of no content for platform Created Sept. 26, 2017, 7:13 a.m.
Right Patch Set: Remove empty sections Created Oct. 13, 2017, 9:27 a.m.
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LEFTRIGHT
1 title=Adblock Plus breaks the websites I visit 1 title=Adblock Plus breaks the websites I visit
2 description=In rare instances, Adblock Plus may prevent some websites from funct ioning correctly. This is typically not a bug but rather a problem with the filt ers (or filter subscription). 2 description=In rare instances, Adblock Plus may prevent some websites from funct ioning correctly. This is typically not a bug but rather a problem with the filt ers (or filter subscription).
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Troubleshooting & Reporting 5 category=Troubleshooting & Reporting
6 popular=true 6 popular=true
7 7
8 In rare instances, Adblock Plus may prevent some websites from functioning corre ctly. This is typically not a bug but rather a problem with the filters (or filt er subscription). 8 In rare instances, Adblock Plus may prevent some websites from functioning corre ctly. This is typically not a bug but rather a problem with the filters (or filt er subscription).
9 9
10 ## Temporarily disable Adblock Plus on a website 10 ## Temporarily disable Adblock Plus on a website
11 11
12 A filter list may be directing Adblock Plus to block something that should be al lowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue i s fixed after temporarily disabling Adblock Plus, you can be certain that the pr oblem lies within the filters. 12 A filter list may be directing Adblock Plus to block something that should be al lowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus on the website that you are experiencing the issue. If the issue i s fixed after temporarily disabling Adblock Plus, you can be certain that the pr oblem lies within the filters.
13 13
14 <div class="platform-ios" markdown="1"> 14 <section class="platform-chrome" markdown="1">
15 <? include no-content-for-platform-message ?>
16 </div>
17
18 <div class="platform-chrome" markdown="1">
19 ### Chrome 15 ### Chrome
20 16
21 1. Click the **Adblock Plus icon**. 17 1. Click the **Adblock Plus icon**.
22 2. Click **Enabled on this site**. 18 2. Click **Enabled on this site**.
23 <br>Adblock Plus is now disabled on the website you are on. 19 <br>Adblock Plus is now disabled on the website you are on.
24 </div> 20 </section>
25 21
26 <div class="platform-firefox" markdown="1"> 22 <section class="platform-firefox" markdown="1">
27 ### Firefox 23 ### Firefox
28 24
29 1. Click the **Adblock Plus icon**. 25 1. Click the **Adblock Plus icon**.
30 2. Click **Disable on [website name]**. 26 2. Click **Disable on [website name]**.
31 <br>Adblock Plus is now disabled on the website you are on. 27 <br>Adblock Plus is now disabled on the website you are on.
32 </div> 28 </section>
33 29
34 <div class="platform-ie" markdown="1"> 30 <section class="platform-ie" markdown="1">
35 ### Internet Explorer 31 ### Internet Explorer
36 32
37 1. Click the **Adblock Plus icon**. 33 1. Click the **Adblock Plus icon**.
38 2. Click **Disable on [website name]**. 34 2. Click **Disable on [website name]**.
39 <br>Adblock Plus is now disabled on the website you are on. 35 <br>Adblock Plus is now disabled on the website you are on.
40 </div> 36 </section>
41 37
42 <div class="platform-maxthon" markdown="1"> 38 <section class="platform-maxthon" markdown="1">
43 ### Maxthon 5 and 4.9 39 ### Maxthon 5 and 4.9
44 40
45 1. Click the **Adblock Plus icon**. 41 1. Click the **Adblock Plus icon**.
46 2. Click **Block ads on this website**. 42 2. Click **Block ads on this website**.
47 <br>Adblock Plus is now disabled on the website you are on. 43 <br>Adblock Plus is now disabled on the website you are on.
48 </div> 44 </section>
49 45
50 <div class="platform-opera" markdown="1"> 46 <section class="platform-opera" markdown="1">
51 ### Opera 47 ### Opera
52 48
53 1. Click the **Adblock Plus icon**. 49 1. Click the **Adblock Plus icon**.
54 2. Click **Enabled on this site**. 50 2. Click **Enabled on this site**.
55 <br>Adblock Plus is now disabled on the website you are on. 51 <br>Adblock Plus is now disabled on the website you are on.
56 </div> 52 </section>
57 53
58 <div class="platform-safari" markdown="1"> 54 <section class="platform-safari" markdown="1">
59 ### Safari 55 ### Safari
60 56
61 1. Click the **Adblock Plus icon**. 57 1. Click the **Adblock Plus icon**.
62 2. Click **Enabled on this site**. 58 2. Click **Enabled on this site**.
63 <br>Adblock Plus is now disabled on the website you are on. 59 <br>Adblock Plus is now disabled on the website you are on.
64 </div> 60 </section>
65
66 <div class="platform-samsung">
67 <? include no-content-for-platform-message ?>
68 </div>
69
70 <div class="platform-yandex" markdown="1">
71 <? include no-content-for-platform-message ?>
72 </div>
73 61
74 ## Update the filter list(s) 62 ## Update the filter list(s)
75 63
76 <div class="platform-ios" markdown="1"> 64 <section class="platform-ios" markdown="1">
77 ### Adblock Plus for iOS 65 ### Adblock Plus for iOS
78 66
79 1. Open the Adblock Plus for iOS app. 67 1. Open the Adblock Plus for iOS app.
80 2. Tap the **Tools icon**. 68 2. Tap the **Tools icon**.
81 3. Tap **Update Filter lists**. 69 3. Tap **Update Filter lists**.
82 4. Wait 10-20 seconds for the lists to update. 70 4. Wait 10-20 seconds for the lists to update.
83 <br>The update is successful if the current date and time appears below *Update filter lists*. 71 <br>The update is successful if the current date and time appears below *Update filter lists*.
84 5. Close the app. 72 5. Close the app.
85 </div> 73 </section>
86 74
87 <div class="platform-chrome" markdown="1"> 75 <section class="platform-chrome" markdown="1">
88 ### Chrome 76 ### Chrome
89 77
90 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s elect **Settings**.. 78 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s elect **Settings**..
91 <br>The *Settings* tab opens. 79 <br>The *Settings* tab opens.
92 2. Select **Extensions** from the left menu. 80 2. Select **Extensions** from the left menu.
93 3. Locate Adblock Plus and click **Options**. 81 3. Locate Adblock Plus and click **Options**.
94 <br>The *Adblock Plus Options* page opens. 82 <br>The *Adblock Plus Options* page opens.
95 4. Click the **Update Now** button. 83 4. Click the **Update Now** button.
96 <br>The update is successful if the current date and time appears next to the li st. 84 <br>The update is successful if the current date and time appears next to the li st.
97 5. Close the tab. 85 5. Close the tab.
98 </div> 86 </section>
99 87
100 <div class="platform-firefox" markdown="1"> 88 <section class="platform-firefox" markdown="1">
101 ### Firefox 89 ### Firefox
102 90
103 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**. 91 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**.
104 <br>The *Add-ons Manager* tab opens. 92 <br>The *Add-ons Manager* tab opens.
105 2. Select **Extensions** from the left menu. 93 2. Select **Extensions** from the left menu.
106 3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows). 94 3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows).
107 4. Click the **Filter preferences** button. 95 4. Click the **Filter preferences** button.
108 <br>The *Adblock Plus Filter preferences* window opens. 96 <br>The *Adblock Plus Filter preferences* window opens.
109 5. Click the **Actions** drop-down menu next to the filter you want to update. 97 5. Click the **Actions** drop-down menu next to the filter you want to update.
110 6. Select **Update filters**. 98 6. Select **Update filters**.
111 <br>The update is successful if the current date and time appears next to the li st. 99 <br>The update is successful if the current date and time appears next to the li st.
112 7. Repeat steps 5 and 6 for each filter list. 100 7. Repeat steps 5 and 6 for each filter list.
113 8. Close the window. 101 8. Close the window.
114 </div> 102 </section>
115 103
116 <div class="platform-ie" markdown="1"> 104 <section class="platform-maxthon" markdown="1">
117 <? include no-content-for-platform-message ?>
118 </div>
119
120 <div class="platform-maxthon" markdown="1">
121 ### Maxthon 5 105 ### Maxthon 5
122 106
123 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov er over **Tools** and select **Extensions**. 107 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov er over **Tools** and select **Extensions**.
124 <br>The *Extensions* tab opens. 108 <br>The *Extensions* tab opens.
125 2. Locate Adblock Plus and click **Options**. 109 2. Locate Adblock Plus and click **Options**.
126 <br>The *Adblock Plus Options* window opens. 110 <br>The *Adblock Plus Options* window opens.
127 3. Click the **Update Now** button. 111 3. Click the **Update Now** button.
128 <br>The update is successful if the current date and time appears next to the li st. 112 <br>The update is successful if the current date and time appears next to the li st.
129 4. Click **Done**. 113 4. Click **Done**.
130 114
131 ### Maxthon 4.9 115 ### Maxthon 4.9
132 116
133 1. Click the **Adblock Plus icon** and select **Adblock Plus Options**. 117 1. Click the **Adblock Plus icon** and select **Adblock Plus Options**.
134 <br>The *Adblock Plus Options* window opens. 118 <br>The *Adblock Plus Options* window opens.
135 2. Click the **Update Now** button. 119 2. Click the **Update Now** button.
136 <br>The update is successful if the current date and time appears next to the li st. 120 <br>The update is successful if the current date and time appears next to the li st.
137 3. Click **Done**. 121 3. Click **Done**.
138 </div> 122 </section>
139 123
140 <div class="platform-opera" markdown="1"> 124 <section class="platform-opera" markdown="1">
141 ### Opera 125 ### Opera
142 126
143 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**. 127 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**.
144 <br>The *Extensions* tab opens. 128 <br>The *Extensions* tab opens.
145 2. Select **All** from the left menu. 129 2. Select **All** from the left menu.
146 3. Locate Adblock Plus and click **Options**. 130 3. Locate Adblock Plus and click **Options**.
147 <br>The *Adblock Plus Options* tab opens. 131 <br>The *Adblock Plus Options* tab opens.
148 4. Click the **Update Now** button. 132 4. Click the **Update Now** button.
149 <br>The update is successful if the current date and time appears next to the li st. 133 <br>The update is successful if the current date and time appears next to the li st.
150 5. Close the tab. 134 5. Close the tab.
151 </div> 135 </section>
152 136
153 <div class="platform-safari" markdown="1"> 137 <section class="platform-safari" markdown="1">
154 ### Safari 138 ### Safari
155 139
156 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options **. 140 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options **.
157 <br>The *Adblock Plus Options* tab opens. 141 <br>The *Adblock Plus Options* tab opens.
158 2. Click the **Update Now** button. 142 2. Click the **Update Now** button.
159 <br>The update is successful if the current date and time appears next to the li st. 143 <br>The update is successful if the current date and time appears next to the li st.
160 3. Close the window. 144 3. Close the window.
161 </div> 145 </section>
162 146
163 <div class="platform-samsung" markdown="1"> 147 <section class="platform-samsung" markdown="1">
164 ### Adblock Plus for Samsung Internet 148 ### Adblock Plus for Samsung Internet
165 149
166 1. Open the Adblock Plus for Samsung Internet app. 150 1. Open the Adblock Plus for Samsung Internet app.
167 2. Tap **Configure Filters**. 151 2. Tap **Configure Filters**.
168 3. Deselect the filter you want to update. 152 3. Deselect the filter you want to update.
169 4. Tap the back button to refresh. 153 4. Tap the back button to refresh.
170 5. Tap **Configure Filters**. 154 5. Tap **Configure Filters**.
171 6. Select the filter you want to update. 155 6. Select the filter you want to update.
172 <br>The update is successful if the current date and time appears next to the li st. 156 <br>The update is successful if the current date and time appears next to the li st.
173 7. Close the app. 157 7. Close the app.
174 </div> 158 </section>
175 159
176 <div class="platform-yandex" markdown="1"> 160 <section class="platform-yandex" markdown="1">
177 ### Yandex.Browser 161 ### Yandex.Browser
178 162
179 1. Click the **Yandex.Browser menu icon** and select **Extensions**. 163 1. Click the **Yandex.Browser menu icon** and select **Extensions**.
180 <br>The *Extensions* tab opens. 164 <br>The *Extensions* tab opens.
181 2. Locate Adblock Plus and click **More details**. 165 2. Locate Adblock Plus and click **More details**.
182 3. Click **Options**. 166 3. Click **Options**.
183 <br>The *Adblock Plus Options* tab opens. 167 <br>The *Adblock Plus Options* tab opens.
184 4. Click the **Update Now** button. 168 4. Click the **Update Now** button.
185 <br>The update is successful if the current date and time appears next to the li st. 169 <br>The update is successful if the current date and time appears next to the li st.
186 5. Close the tab. 170 5. Close the tab.
187 </div> 171 </section>
188 172
189 ## Report bad filters 173 ## Report bad filters
190 174
191 If updating the filter list(s) does not work, follow the steps below to report b ad filters. 175 If updating the filter list(s) does not work, follow the steps below to report b ad filters.
192 176
193 <div class="platform-chrome platform-ie platform-ios platform-maxthon platform-o pera platform-safari platform-samsung platform-yandex" markdown="1"> 177 <section class="platform-chrome platform-ie platform-ios platform-maxthon platfo rm-opera platform-safari platform-samsung platform-yandex" markdown="1">
194 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb lock Plus for Samsung Internet and Yandex.Browser 178 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb lock Plus for Samsung Internet and Yandex.Browser
195 179
196 1. Go to the [forum](https://adblockplus.org/forum/). 180 1. Go to the [forum](https://adblockplus.org/forum/).
197 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). 181 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support).
198 3. Click the first topic (e.g. Read this if you still see ads on Chrome). 182 3. Click the first topic (e.g. Read this if you still see ads on Chrome).
199 </div> 183 </section>
200 184
201 <div class="platform-firefox" markdown="1"> 185 <section class="platform-firefox" markdown="1">
202 ### Firefox 186 ### Firefox
203 187
204 1. Click the **Adblock Plus icon** and select **Report issue on this page**. 188 1. Click the **Adblock Plus icon** and select **Report issue on this page**.
205 <br/>The *Issue Reporter* window opens. 189 <br/>The *Issue Reporter* window opens.
206 2. Select the radio button labeled **Adblock Plus is blocking too much**. 190 2. Select the radio button labeled **Adblock Plus is blocking too much**.
207 3. Click **Next**. 191 3. Click **Next**.
208 4. Attach a screenshot and click **Next**. 192 4. Attach a screenshot and click **Next**.
209 5. Enter your email address in the *Email* field. 193 5. Enter your email address in the *Email* field.
210 6. Optionally, enter a comment in the *Comment* field. 194 6. Optionally, enter a comment in the *Comment* field.
211 7. Click **Send report**. 195 7. Click **Send report**.
212 8. Your report is automatically sent to the filter hosts. 196 8. Your report is automatically sent to the filter hosts.
213 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea se provide any additional information that will help make the problem reproducib le. 197 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea se provide any additional information that will help make the problem reproducib le.
214 </div> 198 </section>
LEFTRIGHT
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