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1 title=Problems installing | 1 title=Problems installing |
2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. | 2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Installation | 5 category=Installation |
6 | 6 |
7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. | 7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. |
8 | 8 |
9 <div class="platform-ios" markdown="1"> | 9 <section class="platform-chrome" markdown="1"> |
10 <? include no-content-for-platform-message ?> | |
11 </div> | |
12 | |
13 <div class="platform-chrome" markdown="1"> | |
14 ## Chrome | 10 ## Chrome |
15 | 11 |
16 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | 12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). |
17 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. | 13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. |
18 1. Open Chrome. | 14 1. Open Chrome. |
19 2. Click the **Chrome menu icon** and select **Settings**. | 15 2. Click the **Chrome menu icon** and select **Settings**. |
20 3. Select **About** from the left menu. | 16 3. Select **About** from the left menu. |
21 <br> The version is displayed below the Chrome icon. If your browser is out-
of-date, Chrome will automatically start the update process. | 17 <br> The version is displayed below the Chrome icon. If your browser is out-
of-date, Chrome will automatically start the update process. |
22 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. | 18 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. |
23 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). | 19 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). |
24 </div> | 20 </section> |
25 | 21 |
26 <div class="platform-firefox" markdown="1"> | 22 <section class="platform-firefox" markdown="1"> |
27 ## Firefox | 23 ## Firefox |
28 | 24 |
29 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). | 25 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). |
30 2. Ensure that your browser is on version 38 or higher. Follow the steps below t
o check your browser version. | 26 2. Ensure that your browser is on version 38 or higher. Follow the steps below t
o check your browser version. |
31 1. Open Firefox. | 27 1. Open Firefox. |
32 2. Click the **Firefox menu icon**. | 28 2. Click the **Firefox menu icon**. |
33 3. Click the **Help icon**. | 29 3. Click the **Help icon**. |
34 4. Select **About Firefox**. | 30 4. Select **About Firefox**. |
35 <br> The *About Firefox* window opens. | 31 <br> The *About Firefox* window opens. |
36 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. | 32 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. |
37 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | 33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. |
38 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | 34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
39 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | 35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
40 </div> | 36 </section> |
41 | 37 |
42 <div class="platform-ie" markdown="1"> | 38 <section class="platform-ie" markdown="1"> |
43 ## Internet Explorer | 39 ## Internet Explorer |
44 | 40 |
45 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
46 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. | 42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. |
47 1. Open Internet Explorer. | 43 1. Open Internet Explorer. |
48 2. Click the **Help icon**. | 44 2. Click the **Help icon**. |
49 3. Select **About Internet Explorer**. | 45 3. Select **About Internet Explorer**. |
50 <br> The *About Internet Explorer* window opens. | 46 <br> The *About Internet Explorer* window opens. |
51 <br> The version is displayed below the Internet Explorer icon. | 47 <br> The version is displayed below the Internet Explorer icon. |
52 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. | 48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. |
53 </div> | 49 </section> |
54 | 50 |
55 <div class="platform-maxthon" markdown="1"> | 51 <section class="platform-opera" markdown="1"> |
56 <? include no-content-for-platform-message ?> | |
57 </div> | |
58 | |
59 <div class="platform-opera" markdown="1"> | |
60 ## Opera | 52 ## Opera |
61 | 53 |
62 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). | 54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). |
63 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. | 55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. |
64 1. Open Opera. | 56 1. Open Opera. |
65 2. Click the **Opera menu icon**. | 57 2. Click the **Opera menu icon**. |
66 3. Select **About Opera**. | 58 3. Select **About Opera**. |
67 <br> If your browser is out-of-date, Opera will automatically start the upda
te process. | 59 <br> If your browser is out-of-date, Opera will automatically start the upda
te process. |
68 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. | 60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. |
69 </div> | 61 </section> |
70 | 62 |
71 <div class="platform-safari" markdown="1"> | 63 <section class="platform-safari" markdown="1"> |
72 ## Safari | 64 ## Safari |
73 | 65 |
74 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
75 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. | 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. |
76 1. Open Safari. | 68 1. Open Safari. |
77 2. Click **Safari**. | 69 2. Click **Safari**. |
78 3. Select **About Safari**. | 70 3. Select **About Safari**. |
79 <br> The *About Safari* window opens. | 71 <br> The *About Safari* window opens. |
80 <br> The version is displayed below the Safari icon. | 72 <br> The version is displayed below the Safari icon. |
81 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. | 73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. |
82 </div> | 74 </section> |
83 | 75 |
84 <div class="platform-samsung" markdown="1"> | 76 <section class="platform-yandex" markdown="1"> |
85 <? include no-content-for-platform-message ?> | |
86 </div> | |
87 | |
88 <div class="platform-yandex" markdown="1"> | |
89 ## Yandex.Browser | 77 ## Yandex.Browser |
90 | 78 |
91 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
92 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. | 80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. |
93 1. Open Yandex Browser. | 81 1. Open Yandex Browser. |
94 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. | 82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. |
95 <br> The *About* tab opens. | 83 <br> The *About* tab opens. |
96 <br> The version is displayed to the left of the Yandex.Browser icon. | 84 <br> The version is displayed to the left of the Yandex.Browser icon. |
97 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. | 85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. |
98 </div> | 86 </section> |
99 | 87 |
100 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. | 88 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. |
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