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Delta Between Two Patch Sets: pages/adblockplus/problems-installing.md

Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Left Patch Set: Add message in place of no content for platform Created Sept. 26, 2017, 7:13 a.m.
Right Patch Set: Remove empty sections Created Oct. 13, 2017, 9:27 a.m.
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1 title=Problems installing 1 title=Problems installing
2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Installation 5 category=Installation
6 6
7 Refer to the suggestions below if you are having trouble installing Adblock Plus . 7 Refer to the suggestions below if you are having trouble installing Adblock Plus .
8 8
9 <div class="platform-ios" markdown="1"> 9 <section class="platform-chrome" markdown="1">
10 <? include no-content-for-platform-message ?>
11 </div>
12
13 <div class="platform-chrome" markdown="1">
14 ## Chrome 10 ## Chrome
15 11
16 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). 12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).
17 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. 13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.
18 1. Open Chrome. 14 1. Open Chrome.
19 2. Click the **Chrome menu icon** and select **Settings**. 15 2. Click the **Chrome menu icon** and select **Settings**.
20 3. Select **About** from the left menu. 16 3. Select **About** from the left menu.
21 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process. 17 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.
22 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. 18 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.
23 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). 19 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).
24 </div> 20 </section>
25 21
26 <div class="platform-firefox" markdown="1"> 22 <section class="platform-firefox" markdown="1">
27 ## Firefox 23 ## Firefox
28 24
29 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). 25 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).
30 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. 26 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.
31 1. Open Firefox. 27 1. Open Firefox.
32 2. Click the **Firefox menu icon**. 28 2. Click the **Firefox menu icon**.
33 3. Click the **Help icon**. 29 3. Click the **Help icon**.
34 4. Select **About Firefox**. 30 4. Select **About Firefox**.
35 <br> The *About Firefox* window opens. 31 <br> The *About Firefox* window opens.
36 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process. 32 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.
37 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. 33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.
38 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). 34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).
39 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). 35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).
40 </div> 36 </section>
41 37
42 <div class="platform-ie" markdown="1"> 38 <section class="platform-ie" markdown="1">
43 ## Internet Explorer 39 ## Internet Explorer
44 40
45 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
46 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. 42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.
47 1. Open Internet Explorer. 43 1. Open Internet Explorer.
48 2. Click the **Help icon**. 44 2. Click the **Help icon**.
49 3. Select **About Internet Explorer**. 45 3. Select **About Internet Explorer**.
50 <br> The *About Internet Explorer* window opens. 46 <br> The *About Internet Explorer* window opens.
51 <br> The version is displayed below the Internet Explorer icon. 47 <br> The version is displayed below the Internet Explorer icon.
52 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. 48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.
53 </div> 49 </section>
54 50
55 <div class="platform-maxthon" markdown="1"> 51 <section class="platform-opera" markdown="1">
56 <? include no-content-for-platform-message ?>
57 </div>
58
59 <div class="platform-opera" markdown="1">
60 ## Opera 52 ## Opera
61 53
62 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). 54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).
63 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. 55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.
64 1. Open Opera. 56 1. Open Opera.
65 2. Click the **Opera menu icon**. 57 2. Click the **Opera menu icon**.
66 3. Select **About Opera**. 58 3. Select **About Opera**.
67 <br> If your browser is out-of-date, Opera will automatically start the upda te process. 59 <br> If your browser is out-of-date, Opera will automatically start the upda te process.
68 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. 60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.
69 </div> 61 </section>
70 62
71 <div class="platform-safari" markdown="1"> 63 <section class="platform-safari" markdown="1">
72 ## Safari 64 ## Safari
73 65
74 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
75 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.
76 1. Open Safari. 68 1. Open Safari.
77 2. Click **Safari**. 69 2. Click **Safari**.
78 3. Select **About Safari**. 70 3. Select **About Safari**.
79 <br> The *About Safari* window opens. 71 <br> The *About Safari* window opens.
80 <br> The version is displayed below the Safari icon. 72 <br> The version is displayed below the Safari icon.
81 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. 73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.
82 </div> 74 </section>
83 75
84 <div class="platform-samsung" markdown="1"> 76 <section class="platform-yandex" markdown="1">
85 <? include no-content-for-platform-message ?>
86 </div>
87
88 <div class="platform-yandex" markdown="1">
89 ## Yandex.Browser 77 ## Yandex.Browser
90 78
91 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
92 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. 80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.
93 1. Open Yandex Browser. 81 1. Open Yandex Browser.
94 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. 82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**.
95 <br> The *About* tab opens. 83 <br> The *About* tab opens.
96 <br> The version is displayed to the left of the Yandex.Browser icon. 84 <br> The version is displayed to the left of the Yandex.Browser icon.
97 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. 85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.
98 </div> 86 </section>
99 87
100 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. 88 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.
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