pages/adblockplus/problems-installing.md - Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com

Delta Between Two Patch Sets: pages/adblockplus/problems-installing.md

Issue 29550574: Issue 5693 - Add Article Content to help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com

Left Patch Set: Rebased, addressed comments Created Oct. 9, 2017, 8:20 p.m.

Right Patch Set: Remove empty sections Created Oct. 13, 2017, 9:27 a.m.

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1 title=Problems installing	1 title=Problems installing

2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.	2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.

3 template=article	3 template=article

4 product_id=abp	4 product_id=abp

5 category=Installation	5 category=Installation

6	6

7 Refer to the suggestions below if you are having trouble installing Adblock Plus .	7 Refer to the suggestions below if you are having trouble installing Adblock Plus .

8

9 <section class="platform-ios" markdown="1">

10 <? include no-content-for-platform-message ?>

11 </section>

12	8

13 <section class="platform-chrome" markdown="1">	9 <section class="platform-chrome" markdown="1">

14 ## Chrome	10 ## Chrome

15	11

16 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).	12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).

17 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.	13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.

18 1. Open Chrome.	14 1. Open Chrome.

19 2. Click the Chrome menu icon and select Settings.	15 2. Click the Chrome menu icon and select Settings.

20 3. Select About from the left menu.	16 3. Select About from the left menu.

21 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.	17 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.

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45 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).	41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

46 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.	42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.

47 1. Open Internet Explorer.	43 1. Open Internet Explorer.

48 2. Click the Help icon.	44 2. Click the Help icon.

49 3. Select About Internet Explorer.	45 3. Select About Internet Explorer.

50 <br> The About Internet Explorer window opens.	46 <br> The About Internet Explorer window opens.

51 <br> The version is displayed below the Internet Explorer icon.	47 <br> The version is displayed below the Internet Explorer icon.

52 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.	48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.

53 </section>	49 </section>

54	50

55 <section class="platform-maxthon" markdown="1">

56 <? include no-content-for-platform-message ?>

57 </section>

58

59 <section class="platform-opera" markdown="1">	51 <section class="platform-opera" markdown="1">

60 ## Opera	52 ## Opera

61	53

62 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).	54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).

63 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.	55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.

64 1. Open Opera.	56 1. Open Opera.

65 2. Click the Opera menu icon.	57 2. Click the Opera menu icon.

66 3. Select About Opera.	58 3. Select About Opera.

67 <br> If your browser is out-of-date, Opera will automatically start the upda te process.	59 <br> If your browser is out-of-date, Opera will automatically start the upda te process.

68 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.	60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.

69 </section>	61 </section>

70	62

71 <section class="platform-safari" markdown="1">	63 <section class="platform-safari" markdown="1">

72 ## Safari	64 ## Safari

73	65

74 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).	66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

75 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.	67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.

76 1. Open Safari.	68 1. Open Safari.

77 2. Click Safari.	69 2. Click Safari.

78 3. Select About Safari.	70 3. Select About Safari.

79 <br> The About Safari window opens.	71 <br> The About Safari window opens.

80 <br> The version is displayed below the Safari icon.	72 <br> The version is displayed below the Safari icon.

81 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.	73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.

82 </section>	74 </section>

83	75

84 <section class="platform-samsung" markdown="1">

85 <? include no-content-for-platform-message ?>

86 </section>

87

88 <section class="platform-yandex" markdown="1">	76 <section class="platform-yandex" markdown="1">

89 ## Yandex.Browser	77 ## Yandex.Browser

90	78

91 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).	79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

92 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.	80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.

93 1. Open Yandex Browser.	81 1. Open Yandex Browser.

94 2. Click the Yandex.Browser menu icon, hover over Advanced and selec t About Yandex.Browser.	82 2. Click the Yandex.Browser menu icon, hover over Advanced and selec t About Yandex.Browser.

95 <br> The About tab opens.	83 <br> The About tab opens.

96 <br> The version is displayed to the left of the Yandex.Browser icon.	84 <br> The version is displayed to the left of the Yandex.Browser icon.

97 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.	85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.

98 </section>	86 </section>

99	87

100 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.	88 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.

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