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1 title=Adblock Plus breaks the websites I visit | 1 title=Adblock Plus breaks the websites I visit |
2 description=In rare instances, Adblock Plus may prevent some websites from funct
ioning correctly. This is typically not a bug but rather a problem with the filt
ers (or filter subscription). | 2 description=In rare instances, Adblock Plus may prevent some websites from funct
ioning correctly. This is typically not a bug but rather a problem with the filt
ers (or filter subscription). |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Troubleshooting & Reporting | 5 category=Troubleshooting & Reporting |
6 popular=true | 6 popular=true |
7 | 7 |
8 In rare instances, Adblock Plus may prevent some websites from functioning corre
ctly. This is typically not a bug but rather a problem with the filters (or filt
er subscription). | 8 In rare instances, Adblock Plus may prevent some websites from functioning corre
ctly. This is typically not a bug but rather a problem with the filters (or filt
er subscription). |
9 | 9 |
10 ## Temporarily disable Adblock Plus on a website | 10 ## Temporarily disable Adblock Plus on a website |
11 | 11 |
12 A filter list may be directing Adblock Plus to block something that should be al
lowed. To verify that the issue lies within the filter list, temporarily disable
Adblock Plus on the website that you are experiencing the issue. If the issue i
s fixed after temporarily disabling Adblock Plus, you can be certain that the pr
oblem lies within the filters. | 12 A filter list may be directing Adblock Plus to block something that should be al
lowed. To verify that the issue lies within the filter list, temporarily disable
Adblock Plus on the website that you are experiencing the issue. If the issue i
s fixed after temporarily disabling Adblock Plus, you can be certain that the pr
oblem lies within the filters. |
13 | 13 |
14 <section class="platform-chrome" markdown="1"> | 14 <section class="platform-chrome" markdown="1"> |
15 ### Chrome | 15 ### Chrome |
16 | 16 |
17 1. Click the **Adblock Plus icon**. | 17 1. Click the **Adblock Plus icon**. |
18 2. Click **Enabled on this site**. | 18 2. Click **Enabled on this site**. |
19 <br>Adblock Plus is now disabled on the website you are on. | 19 <br>Adblock Plus is now disabled on the website you are on. |
20 </section> | 20 </section> |
21 | 21 |
22 <section class="platform-firefox" markdown="1"> | 22 <section class="platform-firefox" markdown="1"> |
23 ### Firefox | 23 ### Firefox |
24 | 24 |
25 1. Click the **Adblock Plus icon**. | 25 1. Click the **Adblock Plus icon**. |
26 2. Click **Disable on [website name]**. | 26 2. Click **Disable on [website name]**. |
27 <br>Adblock Plus is now disabled on the website you are on. | 27 <br>Adblock Plus is now disabled on the website you are on. |
28 </section> | 28 </section> |
29 | 29 |
30 <section class="platform-ie" markdown="1"> | 30 <section class="platform-msie" markdown="1"> |
31 ### Internet Explorer | 31 ### Internet Explorer |
32 | 32 |
33 1. Click the **Adblock Plus icon**. | 33 1. Click the **Adblock Plus icon**. |
34 2. Click **Disable on [website name]**. | 34 2. Click **Disable on [website name]**. |
35 <br>Adblock Plus is now disabled on the website you are on. | 35 <br>Adblock Plus is now disabled on the website you are on. |
36 </section> | 36 </section> |
37 | 37 |
38 <section class="platform-maxthon" markdown="1"> | 38 <section class="platform-maxthon" markdown="1"> |
39 ### Maxthon 5 and 4.9 | 39 ### Maxthon 5 and 4.9 |
40 | 40 |
(...skipping 96 matching lines...) Expand 10 before | Expand all | Expand 10 after Loading... |
137 <section class="platform-safari" markdown="1"> | 137 <section class="platform-safari" markdown="1"> |
138 ### Safari | 138 ### Safari |
139 | 139 |
140 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options
**. | 140 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options
**. |
141 <br>The *Adblock Plus Options* tab opens. | 141 <br>The *Adblock Plus Options* tab opens. |
142 2. Click the **Update Now** button. | 142 2. Click the **Update Now** button. |
143 <br>The update is successful if the current date and time appears next to the li
st. | 143 <br>The update is successful if the current date and time appears next to the li
st. |
144 3. Close the window. | 144 3. Close the window. |
145 </section> | 145 </section> |
146 | 146 |
147 <section class="platform-samsung" markdown="1"> | 147 <section class="platform-samsungBrowser" markdown="1"> |
148 ### Adblock Plus for Samsung Internet | 148 ### Adblock Plus for Samsung Internet |
149 | 149 |
150 1. Open the Adblock Plus for Samsung Internet app. | 150 1. Open the Adblock Plus for Samsung Internet app. |
151 2. Tap **Configure Filters**. | 151 2. Tap **Configure Filters**. |
152 3. Deselect the filter you want to update. | 152 3. Deselect the filter you want to update. |
153 4. Tap the back button to refresh. | 153 4. Tap the back button to refresh. |
154 5. Tap **Configure Filters**. | 154 5. Tap **Configure Filters**. |
155 6. Select the filter you want to update. | 155 6. Select the filter you want to update. |
156 <br>The update is successful if the current date and time appears next to the li
st. | 156 <br>The update is successful if the current date and time appears next to the li
st. |
157 7. Close the app. | 157 7. Close the app. |
158 </section> | 158 </section> |
159 | 159 |
160 <section class="platform-yandex" markdown="1"> | 160 <section class="platform-yandexbrowser" markdown="1"> |
161 ### Yandex.Browser | 161 ### Yandex.Browser |
162 | 162 |
163 1. Click the **Yandex.Browser menu icon** and select **Extensions**. | 163 1. Click the **Yandex.Browser menu icon** and select **Extensions**. |
164 <br>The *Extensions* tab opens. | 164 <br>The *Extensions* tab opens. |
165 2. Locate Adblock Plus and click **More details**. | 165 2. Locate Adblock Plus and click **More details**. |
166 3. Click **Options**. | 166 3. Click **Options**. |
167 <br>The *Adblock Plus Options* tab opens. | 167 <br>The *Adblock Plus Options* tab opens. |
168 4. Click the **Update Now** button. | 168 4. Click the **Update Now** button. |
169 <br>The update is successful if the current date and time appears next to the li
st. | 169 <br>The update is successful if the current date and time appears next to the li
st. |
170 5. Close the tab. | 170 5. Close the tab. |
171 </section> | 171 </section> |
172 | 172 |
173 ## Report bad filters | 173 ## Report bad filters |
174 | 174 |
175 If updating the filter list(s) does not work, follow the steps below to report b
ad filters. | 175 If updating the filter list(s) does not work, follow the steps below to report b
ad filters. |
176 | 176 |
177 <section class="platform-chrome platform-ie platform-ios platform-maxthon platfo
rm-opera platform-safari platform-samsung platform-yandex" markdown="1"> | 177 <section class="platform-chrome platform-msie platform-ios platform-maxthon plat
form-opera platform-safari platform-samsungBrowser platform-yandexbrowser" markd
own="1"> |
178 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb
lock Plus for Samsung Internet and Yandex.Browser | 178 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb
lock Plus for Samsung Internet and Yandex.Browser |
179 | 179 |
180 1. Go to the [forum](https://adblockplus.org/forum/). | 180 1. Go to the [forum](https://adblockplus.org/forum/). |
181 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). | 181 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). |
182 3. Click the first topic (e.g. Read this if you still see ads on Chrome). | 182 3. Click the first topic (e.g. Read this if you still see ads on Chrome). |
183 </section> | 183 </section> |
184 | 184 |
185 <section class="platform-firefox" markdown="1"> | 185 <section class="platform-firefox" markdown="1"> |
186 ### Firefox | 186 ### Firefox |
187 | 187 |
188 1. Click the **Adblock Plus icon** and select **Report issue on this page**. | 188 1. Click the **Adblock Plus icon** and select **Report issue on this page**. |
189 <br/>The *Issue Reporter* window opens. | 189 <br/>The *Issue Reporter* window opens. |
190 2. Select the radio button labeled **Adblock Plus is blocking too much**. | 190 2. Select the radio button labeled **Adblock Plus is blocking too much**. |
191 3. Click **Next**. | 191 3. Click **Next**. |
192 4. Attach a screenshot and click **Next**. | 192 4. Attach a screenshot and click **Next**. |
193 5. Enter your email address in the *Email* field. | 193 5. Enter your email address in the *Email* field. |
194 6. Optionally, enter a comment in the *Comment* field. | 194 6. Optionally, enter a comment in the *Comment* field. |
195 7. Click **Send report**. | 195 7. Click **Send report**. |
196 8. Your report is automatically sent to the filter hosts. | 196 8. Your report is automatically sent to the filter hosts. |
197 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea
se provide any additional information that will help make the problem reproducib
le. | 197 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea
se provide any additional information that will help make the problem reproducib
le. |
198 </section> | 198 </section> |
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