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Delta Between Two Patch Sets: pages/adblockplus/problems-installing.md

Issue 29559620: Issue 5692 - Create Browser Selector with Browser Detection Component for help.eyeo.com (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Left Patch Set: Remove test class names from body Created Oct. 23, 2017, 4:14 p.m.
Right Patch Set: Re-add browser-select include, add scripts block Created Nov. 2, 2017, 2:29 p.m.
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1 title=Problems installing 1 title=Problems installing
2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Installation 5 category=Installation
6 6
7 Refer to the suggestions below if you are having trouble installing Adblock Plus . 7 Refer to the suggestions below if you are having trouble installing Adblock Plus .
8 8
9 <section class="platform-chrome" markdown="1"> 9 <section class="platform-chrome" markdown="1">
10 ## Chrome 10 ## Chrome
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28 2. Click the **Firefox menu icon**. 28 2. Click the **Firefox menu icon**.
29 3. Click the **Help icon**. 29 3. Click the **Help icon**.
30 4. Select **About Firefox**. 30 4. Select **About Firefox**.
31 <br> The *About Firefox* window opens. 31 <br> The *About Firefox* window opens.
32 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process. 32 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.
33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. 33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.
34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). 34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).
35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). 35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).
36 </section> 36 </section>
37 37
38 <section class="platform-ie" markdown="1"> 38 <section class="platform-msie" markdown="1">
39 ## Internet Explorer 39 ## Internet Explorer
40 40
41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. 42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.
43 1. Open Internet Explorer. 43 1. Open Internet Explorer.
44 2. Click the **Help icon**. 44 2. Click the **Help icon**.
45 3. Select **About Internet Explorer**. 45 3. Select **About Internet Explorer**.
46 <br> The *About Internet Explorer* window opens. 46 <br> The *About Internet Explorer* window opens.
47 <br> The version is displayed below the Internet Explorer icon. 47 <br> The version is displayed below the Internet Explorer icon.
48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. 48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.
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66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.
68 1. Open Safari. 68 1. Open Safari.
69 2. Click **Safari**. 69 2. Click **Safari**.
70 3. Select **About Safari**. 70 3. Select **About Safari**.
71 <br> The *About Safari* window opens. 71 <br> The *About Safari* window opens.
72 <br> The version is displayed below the Safari icon. 72 <br> The version is displayed below the Safari icon.
73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. 73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.
74 </section> 74 </section>
75 75
76 <section class="platform-yandex" markdown="1"> 76 <section class="platform-yandexbrowser" markdown="1">
77 ## Yandex.Browser 77 ## Yandex.Browser
78 78
79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. 80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.
81 1. Open Yandex Browser. 81 1. Open Yandex Browser.
82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. 82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**.
83 <br> The *About* tab opens. 83 <br> The *About* tab opens.
84 <br> The version is displayed to the left of the Yandex.Browser icon. 84 <br> The version is displayed to the left of the Yandex.Browser icon.
85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. 85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.
86 </section> 86 </section>
87 87
88 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. 88 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.
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