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1 title=Problems installing | 1 title=Problems installing |
2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. | 2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Installation | 5 category=Installation |
6 | 6 |
7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. | 7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. |
8 | 8 |
9 <section class="platform-chrome" markdown="1"> | 9 <section class="platform-chrome" markdown="1"> |
10 ## Chrome | 10 ## Chrome |
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28 2. Click the **Firefox menu icon**. | 28 2. Click the **Firefox menu icon**. |
29 3. Click the **Help icon**. | 29 3. Click the **Help icon**. |
30 4. Select **About Firefox**. | 30 4. Select **About Firefox**. |
31 <br> The *About Firefox* window opens. | 31 <br> The *About Firefox* window opens. |
32 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. | 32 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. |
33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | 33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. |
34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | 34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | 35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
36 </section> | 36 </section> |
37 | 37 |
38 <section class="platform-ie" markdown="1"> | 38 <section class="platform-msie" markdown="1"> |
39 ## Internet Explorer | 39 ## Internet Explorer |
40 | 40 |
41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. | 42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. |
43 1. Open Internet Explorer. | 43 1. Open Internet Explorer. |
44 2. Click the **Help icon**. | 44 2. Click the **Help icon**. |
45 3. Select **About Internet Explorer**. | 45 3. Select **About Internet Explorer**. |
46 <br> The *About Internet Explorer* window opens. | 46 <br> The *About Internet Explorer* window opens. |
47 <br> The version is displayed below the Internet Explorer icon. | 47 <br> The version is displayed below the Internet Explorer icon. |
48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. | 48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. |
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66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. | 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. |
68 1. Open Safari. | 68 1. Open Safari. |
69 2. Click **Safari**. | 69 2. Click **Safari**. |
70 3. Select **About Safari**. | 70 3. Select **About Safari**. |
71 <br> The *About Safari* window opens. | 71 <br> The *About Safari* window opens. |
72 <br> The version is displayed below the Safari icon. | 72 <br> The version is displayed below the Safari icon. |
73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. | 73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. |
74 </section> | 74 </section> |
75 | 75 |
76 <section class="platform-yandex" markdown="1"> | 76 <section class="platform-yandexbrowser" markdown="1"> |
77 ## Yandex.Browser | 77 ## Yandex.Browser |
78 | 78 |
79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. | 80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. |
81 1. Open Yandex Browser. | 81 1. Open Yandex Browser. |
82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. | 82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. |
83 <br> The *About* tab opens. | 83 <br> The *About* tab opens. |
84 <br> The version is displayed to the left of the Yandex.Browser icon. | 84 <br> The version is displayed to the left of the Yandex.Browser icon. |
85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. | 85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. |
86 </section> | 86 </section> |
87 | 87 |
88 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. | 88 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. |
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