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1 title=Adblock Plus breaks the websites I visit | 1 title=Adblock Plus breaks the websites I visit |
2 description=In rare instances, Adblock Plus may prevent some websites from funct
ioning correctly. This is typically not a bug but rather a problem with the filt
ers (or filter subscription). | 2 description=In rare instances, Adblock Plus may prevent some websites from funct
ioning correctly. This is typically not a bug but rather a problem with the filt
ers (or filter subscription). |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Troubleshooting & Reporting | 5 category=Troubleshooting & Reporting |
6 popular=true | 6 popular=true |
7 | 7 |
8 In rare instances, Adblock Plus may prevent some websites from functioning corre
ctly. This is typically not a bug but rather a problem with the filters (or filt
er subscription). | 8 In rare instances, Adblock Plus may prevent some websites from functioning corre
ctly. This is typically not a bug but rather a problem with the filters (or filt
er subscription). |
9 | 9 |
10 ## Temporarily disable Adblock Plus on a website | 10 ## Temporarily disable Adblock Plus on a website |
11 | 11 |
12 A filter list may be directing Adblock Plus to block something that should be al
lowed. To verify that the issue lies within the filter list, temporarily disable
Adblock Plus on the website that you are experiencing the issue. If the issue i
s fixed after temporarily disabling Adblock Plus, you can be certain that the pr
oblem lies within the filters. | 12 A filter list may be directing Adblock Plus to block something that should be al
lowed. To verify that the issue lies within the filter list, temporarily disable
Adblock Plus on the website that you are experiencing the issue. If the issue i
s fixed after temporarily disabling Adblock Plus, you can be certain that the pr
oblem lies within the filters. |
13 | 13 |
14 <section class="platform-chrome" markdown="1"> | 14 <section class="platform-chrome" markdown="1"> |
15 ### Chrome | 15 ### Chrome |
16 | 16 |
17 1. Click the **Adblock Plus icon**. | 17 1. From the Chrome toolbar, click the **Adblock Plus** icon and select **Enabled
on this site**. |
18 2. Click **Enabled on this site**. | 18 <br>**Tip**: Refer to [this article](pages/adblock-plus/hide-the-adblock-plus-ic
on.md) if you do not see the Adblock Plus icon. |
19 <br>Adblock Plus is now disabled on the website you are on. | 19 <br>Adblock Plus is now disabled on the website you are on. |
20 </section> | 20 </section> |
21 | 21 |
22 <section class="platform-firefox" markdown="1"> | 22 <section class="platform-firefox" markdown="1"> |
23 ### Firefox | 23 ### Firefox |
24 | 24 |
25 1. Click the **Adblock Plus icon**. | 25 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Enable
d on this site**. |
26 2. Click **Disable on [website name]**. | 26 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
27 <br>Adblock Plus is now disabled on the website you are on. | 27 <br>Adblock Plus is now disabled on the website you are on. |
28 </section> | 28 </section> |
29 | 29 |
30 <section class="platform-msie" markdown="1"> | 30 <section class="platform-msie" markdown="1"> |
31 ### Internet Explorer | 31 ### Internet Explorer |
32 | 32 |
33 1. Click the **Adblock Plus icon**. | 33 1. From the status bar located at the bottom of the browser, click the **Adblock
Plus** icon and select **Disable on [website]**. |
34 2. Click **Disable on [website name]**. | 34 <br>**Tip**: If you do not see the Adblock Plus icon, right-click the tab bar (t
he empty area near the tabs) and select **Status bar**. |
35 <br>Adblock Plus is now disabled on the website you are on. | 35 <br>Adblock Plus is now disabled on the website you are on. |
36 </section> | 36 </section> |
37 | 37 |
38 <section class="platform-maxthon" markdown="1"> | 38 <section class="platform-maxthon" markdown="1"> |
39 ### Maxthon 5 and 4.9 | 39 ### Maxthon 5 (Windows only) |
40 | 40 |
41 1. Click the **Adblock Plus icon**. | 41 1. From the Maxthon sidebar, click the **gear** icon and select **Extension Mana
ger**. |
42 2. Click **Block ads on this website**. | 42 <br>The *Maxthon Settings* tab opens. |
| 43 2. Select the *Addons* tab. |
| 44 3. Locate Adblock Plus and clear the check box labeled **Enabled**. |
| 45 <br>Adblock Plus is now disabled. |
| 46 4. Close the tab. |
| 47 |
| 48 ### Maxthon 4.9 (Windows only) |
| 49 |
| 50 1. From the Maxthon toolbar, click the **Adblock Plus** icon and select **Block
ads on this website**. |
43 <br>Adblock Plus is now disabled on the website you are on. | 51 <br>Adblock Plus is now disabled on the website you are on. |
44 </section> | 52 </section> |
45 | 53 |
46 <section class="platform-opera" markdown="1"> | 54 <section class="platform-opera" markdown="1"> |
47 ### Opera | 55 ### Opera |
48 | 56 |
49 1. Click the **Adblock Plus icon**. | 57 1. From the Opera toolbar, click the **Adblock Plus** icon and select **Enabled
on this site**. |
50 2. Click **Enabled on this site**. | 58 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
51 <br>Adblock Plus is now disabled on the website you are on. | 59 <br>Adblock Plus is now disabled on the website you are on. |
52 </section> | 60 </section> |
53 | 61 |
54 <section class="platform-safari" markdown="1"> | 62 <section class="platform-safari" markdown="1"> |
55 ### Safari | 63 ### Safari |
56 | 64 |
57 1. Click the **Adblock Plus icon**. | 65 1. From the Safari toolbar, click the **Adblock Plus** icon and select **Enabled
on this site**. |
58 2. Click **Enabled on this site**. | 66 <br>Adblock Plus is now disabled on the website you are on. |
| 67 </section> |
| 68 |
| 69 <section class="platform-yandexbrowser" markdown="1"> |
| 70 ### Yandex Browser |
| 71 |
| 72 1. From the Yandex Browser toolbar, click the **Adblock Plus** icon and select *
*Enabled on this site**. |
| 73 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
59 <br>Adblock Plus is now disabled on the website you are on. | 74 <br>Adblock Plus is now disabled on the website you are on. |
60 </section> | 75 </section> |
61 | 76 |
62 ## Update the filter list(s) | 77 ## Update the filter list(s) |
63 | 78 |
| 79 <section class="platform-chrome" markdown="1"> |
| 80 ### Chrome |
| 81 |
| 82 1. From the Chrome toolbar, click the **Adblock Plus** icon and select **Options
**. |
| 83 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
| 84 <br>The *Adblock Plus Settings* tab opens. |
| 85 2. Select the *Advanced* tab and scroll to the *Filter Lists* section. |
| 86 3. Click **Update all filter lists**. |
| 87 <br>The update is successful if *Just now* appears next to the list. |
| 88 4. Close the tab. |
| 89 </section> |
| 90 |
| 91 <section class="platform-firefox" markdown="1"> |
| 92 ### Firefox |
| 93 |
| 94 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Option
s**. |
| 95 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
| 96 <br>The *Adblock Plus Settings* tab opens. |
| 97 2. Select the *Advanced* tab and scroll to the *Filter Lists* section. |
| 98 3. Click **Update all filter lists**. |
| 99 <br>The update is successful if *Just now* appears next to the list. |
| 100 4. Close the tab. |
| 101 </section> |
| 102 |
64 <section class="platform-ios" markdown="1"> | 103 <section class="platform-ios" markdown="1"> |
65 ### Adblock Plus for iOS | 104 ### Adblock Plus for iOS |
66 | 105 |
67 1. Open the Adblock Plus for iOS app. | 106 1. Open the Adblock Plus for iOS app. |
68 2. Tap the **Tools icon**. | 107 2. Tap the **Tools** icon. |
69 3. Tap **Update Filter lists**. | 108 3. Tap **Update Filter lists**. |
70 4. Wait 10-20 seconds for the lists to update. | 109 4. Wait 10-20 seconds for the lists to update. |
71 <br>The update is successful if the current date and time appears below *Update
filter lists*. | 110 <br>The update is successful if the current date and time appears below *Update
filter lists*. |
72 5. Close the app. | 111 5. Close the app. |
73 </section> | 112 </section> |
74 | 113 |
75 <section class="platform-chrome" markdown="1"> | 114 <section class="platform-maxthon" markdown="1"> |
76 ### Chrome | 115 ### Maxthon 5 (Windows only) |
77 | 116 |
78 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s
elect **Settings**.. | 117 1. From the Maxthon sidebar, click the **Adblock Plus** icon and select **Extens
ion Manager**. |
79 <br>The *Settings* tab opens. | 118 <br>The *Maxthon Settings* tab opens. |
80 2. Select **Extensions** from the left menu. | 119 2. Select the *Addons* tab. |
81 3. Locate Adblock Plus and click **Options**. | 120 3. Locate Adblock Plus and click **Options**. |
82 <br>The *Adblock Plus Options* page opens. | |
83 4. Click the **Update Now** button. | |
84 <br>The update is successful if the current date and time appears next to the li
st. | |
85 5. Close the tab. | |
86 </section> | |
87 | |
88 <section class="platform-firefox" markdown="1"> | |
89 ### Firefox | |
90 | |
91 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and
select **Add-ons**. | |
92 <br>The *Add-ons Manager* tab opens. | |
93 2. Select **Extensions** from the left menu. | |
94 3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows). | |
95 4. Click the **Filter preferences** button. | |
96 <br>The *Adblock Plus Filter preferences* window opens. | |
97 5. Click the **Actions** drop-down menu next to the filter you want to update. | |
98 6. Select **Update filters**. | |
99 <br>The update is successful if the current date and time appears next to the li
st. | |
100 7. Repeat steps 5 and 6 for each filter list. | |
101 8. Close the window. | |
102 </section> | |
103 | |
104 <section class="platform-maxthon" markdown="1"> | |
105 ### Maxthon 5 | |
106 | |
107 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov
er over **Tools** and select **Extensions**. | |
108 <br>The *Extensions* tab opens. | |
109 2. Locate Adblock Plus and click **Options**. | |
110 <br>The *Adblock Plus Options* window opens. | 121 <br>The *Adblock Plus Options* window opens. |
111 3. Click the **Update Now** button. | 122 4. Click **Update now**. |
112 <br>The update is successful if the current date and time appears next to the li
st. | 123 <br>The update is successful if the current date and time appears next to the li
st. |
113 4. Click **Done**. | 124 5. Click **Done**. |
114 | 125 |
115 ### Maxthon 4.9 | 126 ### Maxthon 4.9 (Windows only) |
116 | 127 |
117 1. Click the **Adblock Plus icon** and select **Adblock Plus Options**. | 128 1. Click the **Adblock Plus** icon and select **Adblock Plus Options**. |
118 <br>The *Adblock Plus Options* window opens. | 129 <br>The *Adblock Plus Options* window opens. |
119 2. Click the **Update Now** button. | 130 2. Click the **Update Now** button. |
120 <br>The update is successful if the current date and time appears next to the li
st. | 131 <br>The update is successful if the current date and time appears next to the li
st. |
121 3. Click **Done**. | 132 3. Click **Done**. |
122 </section> | 133 </section> |
123 | 134 |
124 <section class="platform-opera" markdown="1"> | 135 <section class="platform-chrome" markdown="1"> |
125 ### Opera | 136 ### Opera |
126 | 137 |
127 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover
over **Extensions** and select **Manage extensions**. | 138 1. From the Opera toolbar, click the **Adblock Plus** icon and select **Options*
*. |
128 <br>The *Extensions* tab opens. | 139 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
129 2. Select **All** from the left menu. | 140 <br>The *Adblock Plus Settings* tab opens. |
130 3. Locate Adblock Plus and click **Options**. | 141 2. Select the *Advanced* tab and scroll to the *Filter Lists* section. |
131 <br>The *Adblock Plus Options* tab opens. | 142 3. Click **Update all filter lists**. |
132 4. Click the **Update Now** button. | 143 <br>The update is successful if *Just now* appears next to the list. |
133 <br>The update is successful if the current date and time appears next to the li
st. | 144 4. Close the tab. |
134 5. Close the tab. | |
135 </section> | 145 </section> |
136 | 146 |
137 <section class="platform-safari" markdown="1"> | 147 <section class="platform-safari" markdown="1"> |
138 ### Safari | 148 ### Safari |
139 | 149 |
140 1. From the Safari toolbar, click the **Adblock Plus icon** and select **Options
**. | 150 1. From the Safari toolbar, click the **Adblock Plus** icon and select **Options
**. |
141 <br>The *Adblock Plus Options* tab opens. | 151 <br>The *Adblock Plus Options* tab opens. |
142 2. Click the **Update Now** button. | 152 2. Click **Update Now**. |
143 <br>The update is successful if the current date and time appears next to the li
st. | 153 <br>The update is successful if the current date and time appears next to the li
st. |
144 3. Close the window. | 154 3. Close the tab. |
145 </section> | 155 </section> |
146 | 156 |
147 <section class="platform-samsungBrowser" markdown="1"> | 157 <section class="platform-samsungBrowser" markdown="1"> |
148 ### Adblock Plus for Samsung Internet | 158 ### Adblock Plus for Samsung Internet |
149 | 159 |
150 1. Open the Adblock Plus for Samsung Internet app. | 160 1. Open the Adblock Plus for Samsung Internet app. |
151 2. Tap **Configure Filters**. | 161 2. Tap **Configure your filter lists**. |
152 3. Deselect the filter you want to update. | 162 3. Clear the check box next to the filter you want to update. |
153 4. Tap the back button to refresh. | 163 4. Tap the back button to refresh. |
154 5. Tap **Configure Filters**. | 164 5. Tap **Configure your filter lists**. |
155 6. Select the filter you want to update. | 165 6. Tap the check box next to the filter you want to update. |
156 <br>The update is successful if the current date and time appears next to the li
st. | |
157 7. Close the app. | 166 7. Close the app. |
| 167 8. Reopen the app to verify that the filter list has been updated. |
| 168 <br>The update is successful if the current date and time appears below the list
. |
158 </section> | 169 </section> |
159 | 170 |
160 <section class="platform-yandexbrowser" markdown="1"> | 171 <section class="platform-yandexbrowser" markdown="1"> |
161 ### Yandex.Browser | 172 ### Yandex Browser |
162 | 173 |
163 1. Click the **Yandex.Browser menu icon** and select **Extensions**. | 174 1. From the Yandex Browser toolbar, click the **Adblock Plus** icon and select *
*Options**. |
164 <br>The *Extensions* tab opens. | 175 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
165 2. Locate Adblock Plus and click **More details**. | |
166 3. Click **Options**. | |
167 <br>The *Adblock Plus Options* tab opens. | 176 <br>The *Adblock Plus Options* tab opens. |
168 4. Click the **Update Now** button. | 177 2. Click **Update Now**. |
169 <br>The update is successful if the current date and time appears next to the li
st. | 178 <br>The update is successful if the current date and time appears next to the li
st. |
170 5. Close the tab. | 179 3. Close the tab. |
171 </section> | 180 </section> |
172 | 181 |
173 ## Report bad filters | 182 ## Report bad filters |
174 | 183 |
175 If updating the filter list(s) does not work, follow the steps below to report b
ad filters. | 184 If updating the filter list(s) does not work, follow the steps below to report b
ad filters. |
176 | 185 |
177 <section class="platform-chrome platform-msie platform-ios platform-maxthon plat
form-opera platform-safari platform-samsungBrowser platform-yandexbrowser" markd
own="1"> | 186 <section class="platform-chrome platform-msie platform-ios platform-maxthon plat
form-opera platform-safari platform-samsungBrowser platform-yandexbrowser" markd
own="1"> |
178 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb
lock Plus for Samsung Internet and Yandex.Browser | 187 ### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adb
lock Plus for Samsung Internet and Yandex Browser |
179 | 188 |
180 1. Go to the [forum](https://adblockplus.org/forum/). | 189 1. Go to the [forum](https://adblockplus.org/forum/). |
181 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). | 190 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support). |
182 3. Click the first topic (e.g. Read this if you still see ads on Chrome). | 191 3. Click the first topic (e.g. Read this if you still see ads on Chrome). |
183 </section> | 192 </section> |
184 | 193 |
185 <section class="platform-firefox" markdown="1"> | 194 <section class="platform-firefox" markdown="1"> |
186 ### Firefox | 195 ### Firefox |
187 | 196 |
188 1. Click the **Adblock Plus icon** and select **Report issue on this page**. | 197 1. From the Firefox toolbar, click the **Adblock Plus** icon and select **Report
issue on this page**. |
189 <br/>The *Issue Reporter* window opens. | 198 <br>**Tip**: Refer to this article if you do not see the Adblock Plus icon. |
190 2. Select the radio button labeled **Adblock Plus is blocking too much**. | 199 <br>The *Issue reporter* tab opens. |
191 3. Click **Next**. | 200 2. Select the appropriate issue. |
192 4. Attach a screenshot and click **Next**. | 201 3. Click **Continue**. |
193 5. Enter your email address in the *Email* field. | 202 4. Enter your email address in the *Email* field. |
194 6. Optionally, enter a comment in the *Comment* field. | 203 <br>**Note**: If you want to submit your issue anonymously, select the check box
labeled **Anonymous submission**. |
195 7. Click **Send report**. | 204 5. Optionally, enter a comment in the *Comment* field. |
196 8. Your report is automatically sent to the filter hosts. | 205 <br>**Tip**: Filter hosts may not be able reply to your issue directly, so pleas
e provide any additional information that will help make the problem reproducibl
e. |
197 <br/>**Tip**: Filter hosts may not be able reply to your issue directly, so plea
se provide any additional information that will help make the problem reproducib
le. | 206 6. Click **Send report**. |
198 </section> | 207 <br>Your report is automatically sent to the filter hosts. |
| 208 </section> |
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