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Issue 29730560: Fixes #2 - Update help center articles (Closed) Base URL: https://hg.adblockplus.org/help.eyeo.com
Patch Set: Created March 22, 2018, 9:52 a.m.
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1 title=Problems installing 1 title=Problems installing
2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.
3 template=article 3 template=article
4 product_id=abp 4 product_id=abp
5 category=Installation 5 category=Installation
6 6
7 Refer to the suggestions below if you are having trouble installing Adblock Plus . 7 Refer to the suggestions below if you are having trouble installing Adblock Plus .
8 8
9 <section class="platform-chrome" markdown="1"> 9 <section class="platform-chrome" markdown="1">
10 ## Chrome 10 ## Chrome
11 11
12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). 12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).
13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. 13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.
14 1. Open Chrome. 14 1. Open Chrome.
15 2. Click the **Chrome menu icon** and select **Settings**. 15 2. Click the **Chrome menu** icon, hover over **Help** and select **About Go ogle Chrome**.
16 3. Select **About** from the left menu. 16 <br>The version is displayed below the Chrome icon. If your browser is out-o f-date, Chrome will automatically start the update process.
17 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.
18 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. 17 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.
19 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). 18 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).
20 </section> 19 </section>
21 20
22 <section class="platform-firefox" markdown="1"> 21 <section class="platform-firefox" markdown="1">
23 ## Firefox 22 ## Firefox
24 23
25 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). 24 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).
26 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. 25 2. Ensure that your browser is on version 51 or higher. Follow the steps below t o check your browser version.
27 1. Open Firefox. 26 1. Open Firefox.
28 2. Click the **Firefox menu icon**. 27 2. **Windows**: Click the **Firefox menu** icon, select **Help** and then se lect **About Firefox**.
29 3. Click the **Help icon**. 28 <br>**Mac**: From the Mac menu bar, click **Firefox** and select **About Fir efox**.
30 4. Select **About Firefox**. 29 <br>The *About Firefox* window opens.
31 <br> The *About Firefox* window opens. 30 <br>The version is displayed next to the Firefox icon. If your browser is ou t-of-date, Firefox will automatically start the update process.
32 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.
33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. 31 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.
34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). 32 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).
35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). 33 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).
36 </section> 34 </section>
37 35
38 <section class="platform-msie" markdown="1"> 36 <section class="platform-msie" markdown="1">
39 ## Internet Explorer 37 ## Internet Explorer
40 38
41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 39 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. 40 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.
43 1. Open Internet Explorer. 41 1. Open Internet Explorer.
44 2. Click the **Help icon**. 42 2. Click the **Help** icon.
45 3. Select **About Internet Explorer**. 43 3. Select **About Internet Explorer**.
46 <br> The *About Internet Explorer* window opens. 44 <br>The *About Internet Explorer* window opens.
47 <br> The version is displayed below the Internet Explorer icon. 45 <br>The version is displayed below the Internet Explorer icon.
48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. 46 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.
49 </section> 47 </section>
50 48
51 <section class="platform-opera" markdown="1"> 49 <section class="platform-opera" markdown="1">
52 ## Opera 50 ## Opera
53 51
54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). 52 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).
55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. 53 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.
56 1. Open Opera. 54 1. Open Opera.
57 2. Click the **Opera menu icon**. 55 2. **Windows**: Click the **Opera menu** icon and select **About Opera**.
58 3. Select **About Opera**. 56 <br>**Mac**: From the Mac menu bar, click **Opera** and select **About Opera **.
59 <br> If your browser is out-of-date, Opera will automatically start the upda te process. 57 <br>The *About Opera* tab opens.
58 <br>The version is displayed below *Version information*.
59 <br>If your browser is out-of-date, Opera will automatically start the updat e process.
60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. 60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.
61 </section> 61 </section>
62 62
63 <section class="platform-safari" markdown="1"> 63 <section class="platform-safari" markdown="1">
64 ## Safari 64 ## Safari
65 65
66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.
68 1. Open Safari. 68 1. Open Safari.
69 2. Click **Safari**. 69 2. From the Mac menu bar, click **Safari** and select **About Safari**.
70 3. Select **About Safari**. 70 <br>The *About Safari* window opens.
71 <br> The *About Safari* window opens. 71 <br>The version is displayed below the Safari icon.
72 <br> The version is displayed below the Safari icon.
73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. 72 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.
74 </section> 73 </section>
75 74
76 <section class="platform-yandexbrowser" markdown="1"> 75 <section class="platform-yandexbrowser" markdown="1">
77 ## Yandex.Browser 76 ## Yandex Browser
78 77
79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 78 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. 79 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.
81 1. Open Yandex Browser. 80 1. Open Yandex Browser.
82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. 81 2. Click the **Yandex Browser menu** icon, hover over **Advanced** and selec t **About Yandex Browser**.
83 <br> The *About* tab opens. 82 <br>The *About* tab opens.
84 <br> The version is displayed to the left of the Yandex.Browser icon. 83 <br>The version is displayed to the left of the Yandex.Browser icon.
85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. 84 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.
86 </section>
87 85
88 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. 86 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.
87 </section>
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