OLD | NEW |
1 title=Problems installing | 1 title=Problems installing |
2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. | 2 description=Problems installing Adblock Plus on your desktop browser? Learn more
here. |
3 template=article | 3 template=article |
4 product_id=abp | 4 product_id=abp |
5 category=Installation | 5 category=Installation |
6 | 6 |
7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. | 7 Refer to the suggestions below if you are having trouble installing Adblock Plus
. |
8 | 8 |
9 <section class="platform-chrome" markdown="1"> | 9 <section class="platform-chrome" markdown="1"> |
10 ## Chrome | 10 ## Chrome |
11 | 11 |
12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | 12 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/
adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). |
13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. | 13 2. Ensure that your browser is on version 41 or higher. Follow the steps below t
o check your browser version. |
14 1. Open Chrome. | 14 1. Open Chrome. |
15 2. Click the **Chrome menu icon** and select **Settings**. | 15 2. Click the **Chrome menu** icon, hover over **Help** and select **About Go
ogle Chrome**. |
16 3. Select **About** from the left menu. | 16 <br>The version is displayed below the Chrome icon. If your browser is out-o
f-date, Chrome will automatically start the update process. |
17 <br> The version is displayed below the Chrome icon. If your browser is out-
of-date, Chrome will automatically start the update process. | |
18 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. | 17 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en)
and reinstall Adblock Plus. |
19 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). | 18 4. If you are still experiencing issues, try [restoring Chrome settings to defau
lt](https://support.google.com/chrome/answer/3296214). |
20 </section> | 19 </section> |
21 | 20 |
22 <section class="platform-firefox" markdown="1"> | 21 <section class="platform-firefox" markdown="1"> |
23 ## Firefox | 22 ## Firefox |
24 | 23 |
25 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). | 24 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/
adblock-plus/?src=ss). |
26 2. Ensure that your browser is on version 38 or higher. Follow the steps below t
o check your browser version. | 25 2. Ensure that your browser is on version 51 or higher. Follow the steps below t
o check your browser version. |
27 1. Open Firefox. | 26 1. Open Firefox. |
28 2. Click the **Firefox menu icon**. | 27 2. **Windows**: Click the **Firefox menu** icon, select **Help** and then se
lect **About Firefox**. |
29 3. Click the **Help icon**. | 28 <br>**Mac**: From the Mac menu bar, click **Firefox** and select **About Fir
efox**. |
30 4. Select **About Firefox**. | 29 <br>The *About Firefox* window opens. |
31 <br> The *About Firefox* window opens. | 30 <br>The version is displayed next to the Firefox icon. If your browser is ou
t-of-date, Firefox will automatically start the update process. |
32 <br> The version is displayed next to the Firefox icon. If your browser is o
ut-of-date, Firefox will automatically start the update process. | |
33 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | 31 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_
how-to-remove-extensions-and-themes) and reinstall Adblock Plus. |
34 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | 32 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref
er to this Mozilla article about the [inability to install add-ons](https://supp
ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc
ale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
35 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | 33 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor
t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
36 </section> | 34 </section> |
37 | 35 |
38 <section class="platform-msie" markdown="1"> | 36 <section class="platform-msie" markdown="1"> |
39 ## Internet Explorer | 37 ## Internet Explorer |
40 | 38 |
41 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 39 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
42 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. | 40 2. Ensure that your browser is on version 8 or higher. Follow the steps below to
check your browser version. |
43 1. Open Internet Explorer. | 41 1. Open Internet Explorer. |
44 2. Click the **Help icon**. | 42 2. Click the **Help** icon. |
45 3. Select **About Internet Explorer**. | 43 3. Select **About Internet Explorer**. |
46 <br> The *About Internet Explorer* window opens. | 44 <br>The *About Internet Explorer* window opens. |
47 <br> The version is displayed below the Internet Explorer icon. | 45 <br>The version is displayed below the Internet Explorer icon. |
48 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. | 46 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e
xplorer-11-manage-add-ons)and reinstall Adblock Plus. |
49 </section> | 47 </section> |
50 | 48 |
51 <section class="platform-opera" markdown="1"> | 49 <section class="platform-opera" markdown="1"> |
52 ## Opera | 50 ## Opera |
53 | 51 |
54 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). | 52 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.
opera.com/en/extensions/details/opera-adblock/?display=en-US). |
55 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. | 53 2. Ensure that your browser is on version 28 or higher. Follow the steps below t
o check your browser version. |
56 1. Open Opera. | 54 1. Open Opera. |
57 2. Click the **Opera menu icon**. | 55 2. **Windows**: Click the **Opera menu** icon and select **About Opera**. |
58 3. Select **About Opera**. | 56 <br>**Mac**: From the Mac menu bar, click **Opera** and select **About Opera
**. |
59 <br> If your browser is out-of-date, Opera will automatically start the upda
te process. | 57 <br>The *About Opera* tab opens. |
| 58 <br>The version is displayed below *Version information*. |
| 59 <br>If your browser is out-of-date, Opera will automatically start the updat
e process. |
60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. | 60 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall
Adblock Plus. |
61 </section> | 61 </section> |
62 | 62 |
63 <section class="platform-safari" markdown="1"> | 63 <section class="platform-safari" markdown="1"> |
64 ## Safari | 64 ## Safari |
65 | 65 |
66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 66 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. | 67 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below
to check your browser version. |
68 1. Open Safari. | 68 1. Open Safari. |
69 2. Click **Safari**. | 69 2. From the Mac menu bar, click **Safari** and select **About Safari**. |
70 3. Select **About Safari**. | 70 <br>The *About Safari* window opens. |
71 <br> The *About Safari* window opens. | 71 <br>The version is displayed below the Safari icon. |
72 <br> The version is displayed below the Safari icon. | |
73 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. | 72 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P
lus. |
74 </section> | 73 </section> |
75 | 74 |
76 <section class="platform-yandexbrowser" markdown="1"> | 75 <section class="platform-yandexbrowser" markdown="1"> |
77 ## Yandex.Browser | 76 ## Yandex Browser |
78 | 77 |
79 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). | 78 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo
ckplus.org). |
80 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. | 79 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below
to check your browser version. |
81 1. Open Yandex Browser. | 80 1. Open Yandex Browser. |
82 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec
t **About Yandex.Browser**. | 81 2. Click the **Yandex Browser menu** icon, hover over **Advanced** and selec
t **About Yandex Browser**. |
83 <br> The *About* tab opens. | 82 <br>The *About* tab opens. |
84 <br> The version is displayed to the left of the Yandex.Browser icon. | 83 <br>The version is displayed to the left of the Yandex.Browser icon. |
85 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. | 84 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an
d reinstall Adblock Plus. |
86 </section> | |
87 | 85 |
88 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. | 86 If you still cannot install Adblock Plus after trying these suggestions, please
contact <support@adblockplus.org>. |
| 87 </section> |
OLD | NEW |