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| 1 title=I still see ads | 1 title=I still see ads |
| 2 description=If you still see ads after installing Adblock Plus, you may need to
adjust your settings or verify your filter lists. | 2 description=If you still see ads after installing Adblock Plus, you may need to
adjust your settings or verify your filter lists. |
| 3 template=article | 3 template=article |
| 4 product_id=abp | 4 product_id=abp |
| 5 category=Troubleshooting & Reporting | 5 category=Troubleshooting & Reporting |
| 6 popular=true | 6 popular=true |
| 7 | 7 |
| 8 Follow the suggestions below if you still see ads after installing Adblock Plus. | 8 Follow the suggestions below if you still see ads after installing Adblock Plus. |
| 9 | 9 |
| 10 ## Make sure Adblock Plus is enabled | 10 ## Make sure Adblock Plus is enabled |
| 11 | 11 |
| 12 <section class="platform-chrome" markdown="1"> | 12 <section class="platform-chrome" markdown="1"> |
| 13 ### Chrome | 13 ### Chrome |
| 14 | 14 |
| 15 1. Click the **Chrome menu icon** in the upper right corner of the toolbar and s
elect **Settings**. | 15 1. From the Chrome toolbar, click the **Adblock Plus** icon, hover over **More t
ools** and select **Extensions**. |
| 16 <br>The *Settings* tab opens. | 16 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
| 17 2. Select **Extensions** from the left menu. | 17 <br>The *Extensions* tab opens. |
| 18 3. Locate Adblock Plus and verify that **Enabled** is checked. | 18 2. Locate Adblock Plus and verify that the **Enabled** check box is selected. |
| 19 4. Close the tab. | 19 3. Close the tab. |
| 20 </section> | 20 </section> |
| 21 | 21 |
| 22 <section class="platform-firefox" markdown="1"> | 22 <section class="platform-firefox" markdown="1"> |
| 23 ### Firefox | 23 ### Firefox |
| 24 | 24 |
| 25 1. Click the **Firefox menu icon** in the upper right corner of the toolbar and
select **Add-ons**. | 25 1. From the Firefox toolbar, click the **Firefox menu** icon and select **Add-on
s**. |
| 26 <br>The *Add-ons Manager* tab opens. | |
| 27 2. Select **Extensions** from the left menu. | 26 2. Select **Extensions** from the left menu. |
| 28 3. Locate Adblock Plus and verify that it is not disabled. | 27 3. Locate Adblock Plus and verify that it is not disabled. |
| 29 4. From the Firefox toolbar, click the **Adblock Plus icon**. | 28 4. If it is not disabled, click the **Adblock Plus** icon and verify that **Disa
ble everywhere** is **NOT** selected. |
| 30 5. Verify that **Disable everywhere** is NOT checked. | 29 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
| 31 6. Close the tab. | 30 5. Close the tab. |
| 32 </section> | 31 </section> |
| 33 | 32 |
| 34 <section class="platform-msie" markdown="1"> | 33 <section class="platform-msie" markdown="1"> |
| 35 ### Internet Explorer | 34 ### Internet Explorer |
| 36 | 35 |
| 37 1. Click **Tools** in the upper right corner of the toolbar and select **Manage
add-ons**. | 36 1. Click **Tools** in the upper right corner of the Internet Explorer toolbar. |
| 38 <br>The *Manage Add-ons* window opens. | 37 <br>The *Manage Add-ons* window opens. |
| 39 2. Locate and select Adblock Plus. | 38 2. Select **Manage Add-ons**. |
| 40 3. Verify that the status reads **Enabled**. | 39 3. Locate and select Adblock Plus. |
| 41 4. Close the window. | 40 4. Verify that the status reads **Enabled**. |
| 41 5. Close the window. |
| 42 </section> | 42 </section> |
| 43 | 43 |
| 44 <section class="platform-maxthon" markdown="1"> | 44 <section class="platform-maxthon" markdown="1"> |
| 45 ### Maxthon 5 | 45 ### Maxthon 5 (Windows only) |
| 46 | 46 |
| 47 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hov
er over **Tools** and select **Extensions**. | 47 1. From the Maxthon sidebar, click the **gear** icon and select **Extension Mana
ger**. |
| 48 <br>The *Extensions* tab opens. | 48 <br>The *Maxthon Settings* tab opens. |
| 49 2. Locate Adblock Plus and verify that its checkbox is checked. | 49 2. Select the **Addons** tab. |
| 50 3. Locate Adblock Plus and verify that the **Enabled** check box is selected. |
| 50 3. Close the tab. | 51 3. Close the tab. |
| 51 | 52 |
| 52 ### Maxthon 4.9 | 53 ### Maxthon 4.9 (Windows only) |
| 53 | 54 |
| 54 1. Click the **Maxthon menu icon** in the upper right corner of the toolbar and
select **Extensions**. | 55 1. Click the **Maxthon menu** icon in the upper right corner of the toolbar and
select **Extensions**. |
| 55 <br>The *Extensions* tab opens. | 56 <br>The *Extensions* tab opens. |
| 56 2. Locate Adblock Plus and verify that its checkbox is checked. | 57 2. Locate Adblock Plus and verify that the **Enabled** check box is selected. |
| 57 3. Close the tab. | 58 3. Close the tab. |
| 58 </section> | 59 </section> |
| 59 | 60 |
| 60 <section class="platform-opera" markdown="1"> | 61 <section class="platform-opera" markdown="1"> |
| 61 ### Opera | 62 ### Opera |
| 62 | 63 |
| 63 1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover
over **Extensions** and select **Manage extensions**. | 64 1. From the Opera toolbar, right-click (Windows) / control-click (Mac) the **Adb
lock Plus** icon and select **Manage extension**. |
| 65 <br>**Tip**: Refer to [this article](adblock-plus/hide-the-adblock-plus-icon.md)
if you do not see the Adblock Plus icon. |
| 64 <br>The *Extensions* tab opens. | 66 <br>The *Extensions* tab opens. |
| 65 2. Select **All** from the left menu. | 67 2. Locate Adblock Plus and verify that it is enabled. |
| 66 3. Locate Adblock Plus and verify that it is enabled. | 68 3. Close the tab. |
| 67 4. Close the tab. | |
| 68 </section> | 69 </section> |
| 69 | 70 |
| 70 <section class="platform-safari" markdown="1"> | 71 <section class="platform-safari" markdown="1"> |
| 71 ### Safari | 72 ### Safari |
| 72 | 73 |
| 73 1. From the Mac menu bar, click **Safari** and select **Preferences**. | 74 1. From the Mac menu bar, click **Safari** and select **Preferences**. |
| 74 <br>The *Preferences* window opens. | 75 <br>The *Preferences* window opens. |
| 75 2. Select the **Extensions** tab. | 76 2. Select the **Extensions** tab. |
| 76 3. Locate Adblock Plus and verify that **Enable Adblock Plus** is checked. | 77 3. From the left menu, locate Adblock Plus and verify that the check box next to
the Adblock Plus icon is selected. |
| 77 </section> | 78 </section> |
| 78 | 79 |
| 79 <section class="platform-yandexbrowser" markdown="1"> | 80 <section class="platform-yandexbrowser" markdown="1"> |
| 80 ### Yandex.Browser | 81 ### Yandex Browser |
| 81 | 82 |
| 82 1. Click the **Yandex.Browser menu icon** in the upper right corner of the toolb
ar and select **Settings**. | 83 1. From the Yandex Browser toolbar, click the **Yandex Browser menu** icon and s
elect **Extensions**. |
| 83 <br>The *Settings* tab opens. | 84 <br>The *Extensions* tab opens. |
| 84 2. Select the **Extensions** tab. | 85 2. Select **Extensions**. |
| 85 3. Locate Adblock Plus and verify that it is toggled on. | 86 3. Locate Adblock Plus and verify that it is toggled on. |
| 86 4. Close the tab. | 87 4. Close the tab. |
| 87 </section> | 88 </section> |
| 88 | 89 |
| 89 ## Verify your filter list(s) | 90 ## Verify that you are using the correct filter list |
| 90 | 91 |
| 91 Adblock Plus requires filter lists to block ads. A default filter list based on
your browser's language settings is automatically activated when you install Adb
lock Plus. It blocks ads from the most popular (often English language-based) we
bsites. However, it does not block ads on less popular national websites. For ex
ample, if you live in Germany you should subscribe to the national German filter
list. | 92 Adblock Plus requires filter lists to block ads. A default filter list based on
your browser's language settings is automatically activated when you install Adb
lock Plus. It blocks ads from the most popular (often English language-based) we
bsites. However, it does not block ads on less popular national websites. For ex
ample, if you live in Germany you should subscribe to the national German filter
list. |
| 92 | 93 |
| 93 An overview of actively maintained filter lists can be found [here](https://adbl
ockplus.org/en/subscriptions). | 94 An overview of actively maintained filter lists can be found [here](https://adbl
ockplus.org/en/subscriptions). |
| 94 | 95 |
| 95 **Tip**: As a recommendation, you should avoid adding too many filter lists to A
dblock Plus. Adding too many filter lists slows down the ad blocker and, therefo
re, your browsing. | 96 **Tip**: As a recommendation, you should avoid adding too many filter lists to A
dblock Plus. Adding too many filter lists slows down the ad blocker and, therefo
re, your browsing. |
| 96 | 97 |
| 97 ## Make sure the website is not whitelisted | 98 ## Make sure the website is not whitelisted |
| 98 | 99 |
| 99 <? include adblockplus/remove-a-website-from-the-whitelist ?> | 100 <? include adblockplus/removewhitelist-chrome ?> |
| 101 <? include adblockplus/removewhitelist-firefox ?> |
| 102 <? include adblockplus/removewhitelist-internetexplorer ?> |
| 103 <? include adblockplus/removewhitelist-adblockplusforios ?> |
| 104 <? include adblockplus/removewhitelist-maxthon ?> |
| 105 <? include adblockplus/removewhitelist-opera ?> |
| 106 <? include adblockplus/removewhitelist-safari ?> |
| 107 <? include adblockplus/removewhitelist-yandexbrowser ?> |
| 100 | 108 |
| 101 ## Turn off Acceptable Ads | 109 ## Turn off Acceptable Ads |
| 102 | 110 |
| 103 Some nonintrusive ads are displayed by default. If you want to block all ads, th
is feature must be turned off. Please note that by turning off Acceptable Ads, w
ebsite owners and content creators that abide by the Acceptable Ads criteria wil
l lose ad revenue. | 111 Some nonintrusive ads are displayed by default. If you want to block all ads, th
is feature must be turned off. Please note that by turning off Acceptable Ads, w
ebsite owners and content creators that abide by the Acceptable Ads criteria wil
l lose ad revenue. |
| 104 | 112 |
| 105 <? include adblockplus/block-all-ads ?> | 113 <? include adblockplus/blockads-chrome ?> |
| 114 <? include adblockplus/blockads-firefox ?> |
| 115 <? include adblockplus/blockads-internetexplorer ?> |
| 116 <? include adblockplus/blockads-adblockplusforios ?> |
| 117 <? include adblockplus/blockads-maxthon ?> |
| 118 <? include adblockplus/blockads-opera ?> |
| 119 <? include adblockplus/blockads-safari ?> |
| 120 <? include adblockplus/blockads-samsung-internet ?> |
| 121 <? include adblockplus/blockads-yandexbrowser ?> |
| 106 | 122 |
| 107 ## Check to see if your computer is infected with adware/malware | 123 ## Check to see if your computer is infected with adware/malware |
| 108 | 124 |
| 109 ### What is adware? | 125 ### What is adware? |
| 110 | 126 |
| 111 Adware is a type of malware, short for "malicious software." It's a term general
ly used for software installed on your computer that is designed to infiltrate o
r damage a computer system without your consent. In many cases you obtained this
software without knowing it, as these applications are often bundled in other s
oftware installers. | 127 Adware is a type of malware, short for "malicious software." It's a term general
ly used for software installed on your computer that is designed to infiltrate o
r damage a computer system without your consent. In many cases you obtained this
software without knowing it, as these applications are often bundled in other s
oftware installers. |
| 112 | 128 |
| 113 For information about detecting and removing malware, visit our [adware informat
ion page](https://adblockplus.org/adware). | 129 For information about detecting and removing malware, visit our [adware informat
ion page](https://adblockplus.org/adware). |
| 114 | 130 |
| 115 If you still see ads after following these recommendations, please report the we
bsite(s) in the [forum](https://adblockplus.org/forum/). | 131 If you still see ads after following these recommendations, please report the we
bsite(s) in the [forum](https://adblockplus.org/forum/). |
| 116 | |
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