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| 1 <meta name="title"><attr name="content">Report Issue - Adblock Plus</attr></meta
> | 1 <meta name="title"><attr name="content">Report Issue - Adblock Plus</attr></meta
> |
| 2 <meta name="description"><attr name="content">Having problems with Adblock Plus?
Let us know about them so that we can improve your experience. Download Adblock
Plus for Chrome and other platforms here.</attr></meta> | 2 <meta name="description"><attr name="content">Having problems with Adblock Plus?
Let us know about them so that we can improve your experience. Download Adblock
Plus for Chrome and other platforms here.</attr></meta> |
| 3 <meta property="og:title"><attr name="content">Report Issue - Adblock Plus</attr
></meta> | 3 <meta property="og:title"><attr name="content">Report Issue - Adblock Plus</attr
></meta> |
| 4 <meta property="og:description"><attr name="content">Having problems with Adbloc
k Plus? Let us know about them so that we can improve your experience. Download
Adblock Plus for Chrome and other platforms here.</attr></meta> | 4 <meta property="og:description"><attr name="content">Having problems with Adbloc
k Plus? Let us know about them so that we can improve your experience. Download
Adblock Plus for Chrome and other platforms here.</attr></meta> |
| 5 | 5 |
| 6 <p> | 6 <p> |
| 7 Please consider the following points before filing your bug report. | 7 Please consider the following points before filing your bug report. |
| 8 </p> | 8 </p> |
| 9 | 9 |
| 10 <h2 id="support">Getting support</h2> | |
| 11 <p> | |
| 12 If you are not sure, whether you are actually facing a Bug/Defect, first <a hr
ef="/forum/index.php">get support in the forum.</a> | |
| 13 </p> | |
| 14 | |
| 15 <h2 id="nonbugs">Some issues aren't Adblock Plus bugs</h2> | 10 <h2 id="nonbugs">Some issues aren't Adblock Plus bugs</h2> |
| 16 | 11 |
| 17 <ul> | 12 <ul> |
| 18 <li> | 13 <li> |
| 19 An advertisement isn't blocked: this is a filters issue, | 14 An advertisement isn't blocked: this is a filters issue, |
| 20 please <a href="en/getting_started#false-negatives">report it by other means
</a>. | 15 please <a href="en/getting_started#false-negatives">report it by other means
</a>. |
| 21 </li> | 16 </li> |
| 22 <li> | 17 <li> |
| 23 A website doesn't work correctly and | 18 A website doesn't work correctly and |
| 24 <a href="en/getting_started#disabling">temporarily disabling Adblock Plus</a
> on this | 19 <a href="en/getting_started#disabling">temporarily disabling Adblock Plus</a
> on this |
| 25 site fixes the issue: this is a filters issue, | 20 site fixes the issue: this is a filters issue, |
| 26 please <a href="en/getting_started#false-positives">report it by other means
</a>. | 21 please <a href="en/getting_started#false-positives">report it by other means
</a>. |
| 27 </li> | 22 </li> |
| 28 <li> | 23 <li> |
| 29 An issue happens before Adblock Plus is installed or persists if it is unins
talled: | 24 An issue happens before Adblock Plus is installed or persists if it is unins
talled: |
| 30 you have to look elsewhere for an explanation.<fix> </fix>In particular, if
Adblock | 25 you have to look elsewhere for an explanation.<fix> </fix>In particular, if
Adblock |
| 31 Plus fails to install and you are using a <a href="en/requirements">supporte
d browser</a> | 26 Plus fails to install and you are using a <a href="en/requirements">supporte
d browser</a> |
| 32 then you are facing a browser issue and the | 27 then you are facing a browser issue and the |
| 33 <a><attr name="href">http://support.mozilla.com/en-US/kb/Unable%20to%20insta
ll%20add-ons</attr>general troubleshooting instructions</a> apply. If not using
Firefox, see: | 28 <a><attr name="href">http://support.mozilla.com/en-US/kb/Unable%20to%20insta
ll%20add-ons</attr>general troubleshooting instructions</a> apply. If not using
Firefox, see: |
| 34 <a><attr name="href">https://support.google.com/chrome_webstore/answer/16983
38?hl=en</attr>Chrome</a>, | 29 <a><attr name="href">https://support.google.com/chrome_webstore/answer/16983
38?hl=en</attr>Chrome</a>, |
| 35 <a><attr name="href">http://help.opera.com/Windows/11.60/en/extensions.html<
/attr>Opera</a>, | 30 <a><attr name="href">http://help.opera.com/Windows/11.60/en/extensions.html<
/attr>Opera</a>, |
| 36 <a><attr name="href">http://support.apple.com/kb/PH5067</attr>Safari</a>, | 31 <a><attr name="href">http://support.apple.com/kb/PH5067</attr>Safari</a>, |
| 37 <a><attr name="href">http://windows.microsoft.com/en-us/internet-explorer/ma
nage-add-ons#ie=ie-11</attr>Internet Explorer</a> | 32 <a><attr name="href">http://windows.microsoft.com/en-us/internet-explorer/ma
nage-add-ons#ie=ie-11</attr>Internet Explorer</a> |
| 38 </li> | 33 </li> |
| 39 </ul> | 34 </ul> |
| 40 | 35 |
| 41 <h2 id="known">Some issues are already known</h2> | |
| 42 | |
| 43 <p> | |
| 44 Please have a look at the known issues (<a href="en/known-issues"><fix>Firefox
</fix></a>, | |
| 45 <a href="en/known-issues-chrome"><fix>Chrome</fix></a>) before reporting. | |
| 46 You should also <strong>look through existing bug reports first</strong> in th
e <a href="/forum/viewforum.php?f=11">bug forum</a> and our <a href="https://iss
ues.adblockplus.org/report/10">issue tracker</a>. | |
| 47 </p> | |
| 48 | |
| 49 <h2 id="reporting">How to report bugs</h2> | 36 <h2 id="reporting">How to report bugs</h2> |
| 50 | 37 |
| 51 <p> | 38 <p> |
| 52 Adblock Plus bugs can be reported <a href="https://issues.adblockplus.org/newt
icket">in the | 39 You can get support and <a href="/forum/index.php">report your issue in the fo
rum.</a> |
| 53 issue tracker</a>.<fix> </fix>Please create a new issue, unless you are <stron
g>absolutely</strong> sure that you are facing the same | 40 </p> |
| 54 issue, when commenting on an existing one.<fix> </fix>Your bug report should c
ontain all necessary information to reproduce it: | 41 |
| 42 <p> |
| 43 Your bug report should contain all necessary information to reproduce it: |
| 55 </p> | 44 </p> |
| 56 | 45 |
| 57 <ul> | 46 <ul> |
| 58 <li> | 47 <li> |
| 59 Adblock Plus version, which browser you are using (with version number), whi
ch | 48 Adblock Plus version, which browser you are using (with version number), whi
ch |
| 60 operating system is used | 49 operating system is used |
| 61 </li> | 50 </li> |
| 62 <li> | 51 <li> |
| 63 Any configuration details that might be relevant (filter lists used, own fil
ters if any, | 52 Any configuration details that might be relevant (filter lists used, own fil
ters if any, |
| 64 unusual browser configuration, other extensions) | 53 unusual browser configuration, other extensions) |
| 65 </li> | 54 </li> |
| 66 <li> | 55 <li> |
| 67 Exact description of the steps that need to be followed to see the bug | 56 Exact description of the steps that need to be followed to see the bug |
| 68 </li> | 57 </li> |
| 69 <li> | 58 <li> |
| 70 Exact description of what happens and what you think is wrong | 59 Exact description of what happens and what you think is wrong |
| 71 </li> | 60 </li> |
| 72 </ul> | 61 </ul> |
| 73 | 62 |
| 74 <h2 id="moved">My bug report is no longer there, what happened?</h2> | 63 <h2 id="moved">My bug report is no longer there, what happened?</h2> |
| 75 | 64 |
| 76 <p> | 65 <p> |
| 77 You came back and your bug report is no longer there?<fix> </fix>Maybe the mod
erators | 66 You came back and your bug report is no longer there?<fix> </fix>Maybe the mod
erators |
| 78 changed the title to make it more meaningful, look around in the <a href="http
s://issues.adblockplus.org/report/10">issue tracker</a> and the <a href="/forum/
viewforum.php?f=11">bug forum</a>.<fix> </fix>Or it wasn't a | 67 changed the title to make it more meaningful. Look around <a href="/forum/inde
x.php">in the forum.</a> |
| 79 valid bug report and has been moved to the <a href="/forum/index.php">general
discussion forum.</a> | |
| 80 </p> | 68 </p> |
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