No issue - Help Center Adblock Plus topics

pages/adblock-plus/broken-website.md

-## Adblock Plus is blocking too much content
+## Adblock Plus breaks the websites I visit
 
 In rare instances, Adblock Plus may prevent some websites from functioning correctly. This is typically not a bug but rather a problem with the filters (or filter subscription). The filter lists may be directing Adblock Plus to block something that should be allowed. To verify that the issue lies within the filter list, temporarily disable Adblock Plus. If the issue is fixed after disabling Adblock Plus, you can be certain that the problem lies within the filters.
 
-## How to report bad filters...
+### Update the filter list(s)
 
-### Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adblock Plus for Samsung Browser and Yandex.Browser
+**Chrome**
 
-1. Go to the [forum](https://adblockplus.org/forum/). 
+1. Click the **Chrome menu icon** in the upper right corner of the toolbar and select **Settings**..
+<br>The *Settings* tab opens.
+2. Select **Extensions** from the left menu.
+3. Locate Adblock Plus and click **Options**.
+<br>The *Adblock Plus Options* page opens.
+4. Click the **Update Now** button.

[scott, 2017/01/05 08:08:50]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the tab as, if the download fails, then the
issue could still be present. Maybe the new sentence structure could be '4.
Click the 'Update now' button. 5. Check that the filter has been successfully
updated by checking the 'Last updated (Date) (Time) where (Date) and (Time)
should be when you selected to update the lists.

[Lisa, 2017/01/12 15:09:28]

Done.

+5. Close the tab.
+
+**Firefox**
+
+1. **Mac OS X and Linux**: From the Mac menu bar, click **Tools** and select **Add-ons**.
+<br>**Windows**: Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**.
+<br>The *Add-ons Manager* tab opens.
+2. Select **Extensions** from the left menu.
+3. Select Adblock Plus and click **Preferences** (Mac)/**Options** (Windows).
+4. Click the **Filter preferences** button.
+<br>The *Adblock Plus Filter preferences* window opens.
+5. Click the **Actions** drop-down menu next to the filter you want to update.
+6. Select **Update filters**.

[scott, 2017/01/05 08:08:49]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the window as, if the download fails, then
the issue could still be present. Maybe the new sentence structure could be '6.
Select 'Update filters' button. 5. Check that the filter has been successfully
updated by checking the '(Date) (Time) (success) where (Date) and (Time) should
be when you selected to update the list.

[Lisa, 2017/01/12 15:09:26]

Done.

+7. Repeat steps 5 and 6 for each filter list.
+8. Close the window.
+
+**Adblock Plus for iOS**
+
+NOTE: I can't access this on TestObject so I'm not sure if you are able to manually update filter lists.

[scott, 2017/01/05 08:08:50]

Hey, yes you can update the filter list. The steps would be as follows:

1. Launch the ABP for iOS app
2. Select the tools icon
3. Select the 'Update Filters' button
4. Wait 10-20 seconds for the lists to finish updating
5. Check that the 'Last Filter update' text below the 'Update Filters' button
shows the current date and time
5. Close the app

[Lisa, 2017/01/12 15:09:27]

Done.

+
+**Maxthon**
+
+1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hover over **Tools** and select **Extensions**.
+<br>The *Extensions* tab opens.
+2. Locate Adblock Plus and click **Options**.
+<br>The *Adblock Plus Options* window opens.
+3. Click the **Update Now** button.

[scott, 2017/01/05 08:08:48]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the tab as, if the download fails, then the
issue could still be present. Maybe the new sentence structure could be '4.
Click the 'Update now' button. 5. Check that the filter has been successfully
updated by checking the 'Last updated (Date) (Time) where (Date) and (Time)
should be when you selected to update the lists.

[Lisa, 2017/01/12 15:09:27]

Done.

+4. Click **Done**.
+
+**Opera**
+
+1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**.
+<br>The *Extensions* tab opens.
+2. Select **All** from the left menu.
+3. Locate Adblock Plus and click **Options**.
+<br>The *Adblock Plus Options* tab opens.
+4. Click the **Update Now** button.

[scott, 2017/01/05 08:08:51]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the tab as, if the download fails, then the
issue could still be present. Maybe the new sentence structure could be '4.
Click the 'Update now' button. 5. Check that the filter has been successfully
updated by checking the 'Last updated (Date) (Time) where (Date) and (Time)
should be when you selected to update the lists.

[Lisa, 2017/01/12 15:09:26]

Done.

+5. Close the tab.
+
+**Safari**
+
+1. From the Mac menu bar, click **Safari** and select **Preferences**.
+<br>The *Preferences* window opens.
+2. Select the **Extensions** tab.
+3. Locate Adblock Plus and click **Options**.

[scott, 2017/01/05 08:08:51]

The user is unable to select the ABP Options from the Safari Extensions pane.
For the user to reach the ABP Options page, they would need to select the icon
in the browser first, then select options.

+<br>The *Adblock Plus Options* tab opens.
+4. Click the **Update Now** button.

[scott, 2017/01/05 08:08:50]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the tab as, if the download fails, then the
issue could still be present. Maybe the new sentence structure could be '4.
Click the 'Update now' button. 5. Check that the filter has been successfully
updated by checking the 'Last updated (Date) (Time) where (Date) and (Time)
should be when you selected to update the lists.

[Lisa, 2017/01/12 15:09:28]

Done.

+5. Close the window.
+
+**Adblock Plus for Samsung Browser**
+
+NOTE: I can't access this on TestObject so I'm not sure if you are able to manually update filter lists.

[scott, 2017/01/05 08:08:48]

Hey, the steps would be as follows:

1. Open ABP for Samsung Browser
2. Select 'Configure Filters'
3. De-Select the filter you wish to update
4. Press back
5. Select 'Configure Filters'
6. Select the filter you wish to update
7. Check that the Filter list states 'Updated: (Date), (Time)' where (Date) and
(Time) are when you re-selected the list to update.

[Lisa, 2017/01/12 15:09:28]

Done.

+
+**Yandex.Browser**
+
+1. Click the **Yandex.Browser menu icon** and select **Extensions**.
+<br>The *Extensions* tab opens.
+2. Locate Adblock Plus and click **More details**.
+3. Click **Options**.
+<br>The *Adblock Plus Options* tab opens.
+4. Click the **Update Now** button.

[scott, 2017/01/05 08:08:49]

In this case, clicking the update button and simply closing does not actually
check anything. The user should also be asked to make sure that the filter list
has updated correctly before closing the tab as, if the download fails, then the
issue could still be present. Maybe the new sentence structure could be '4.
Click the 'Update now' button. 5. Check that the filter has been successfully
updated by checking the 'Last updated (Date) (Time) where (Date) and (Time)
should be when you selected to update the lists.

[Lisa, 2017/01/12 15:09:26]

Done.

+5. Close the tab.
+
+### Report bad filters
+
+If updating the filter list(s) does not work, follow the steps below to report bad filters.
+
+**Chrome, Internet Explorer, Adblock Plus for iOS, Maxthon, Opera, Safari, Adblock Plus for Samsung Browser and Yandex.Browser**
+
+1. Go to the [forum](https://adblockplus.org/forum/).
 2. Click the appropriate topic (e.g. Adblock Plus for Chrome Support).
 3. Click the first topic (e.g. Read this if you still see ads on Chrome).
 
-### Firefox
+**Firefox**
 
 1. Click the **Adblock Plus icon** and select **Report issue on this page**.
 <br/>The *Issue Reporter* window opens.
 2. Select the radio button labeled **Adblock Plus is blocking too much**.
 3. Click **Next**.
 4. Attach a screenshot and click **Next**.
 5. Enter your email address in the *Email* field.
 6. Optionally, enter a comment in the *Comment* field.
 7. Click **Send report**.
-8. Your report is automatically sent to the filter hosts. 
-<br/>**Tip**: Filter hosts may not be able reply to your issue directly, so please provide any additional information that will help make the problem reproducible.
+8. Your report is automatically sent to the filter hosts.
+<br/>**Tip**: Filter hosts may not be able reply to your issue directly, so please provide any additional information that will help make the problem reproducible.