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Issue 29363713: No issue - Help Center Adblock Plus topics (Closed)
Patch Set: Draft 2 Created Dec. 13, 2016, 6:14 p.m.
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1 ## Adblock Plus will not install 1 ## Problems installing
2 2
3 Refer to the suggestions below if you are having trouble installing Adblock Plu s. If you still cannot install Adblock Plus after trying these suggestions, plea se contact <support@adblockplus.org>. 3 Refer to the suggestions below if you are having trouble installing Adblock Plu s.
4 4
5 ### Chrome 5 ### Chrome
6 6
7 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). 7 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).
8 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. 8 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.
9 1. Open Chrome. 9 1. Open Chrome.
10 2. Click the **Chrome menu icon** and select **Settings**. 10 2. Click the **Chrome menu icon** and select **Settings**.
11 3. Select **About** from the left menu. 11 3. Select **About** from the left menu.
12 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process. 12 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.
13 3. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). 13 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.
14 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).
14 15
15 ### Firefox 16 ### Firefox
16 17
17 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). 18 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).
18 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. 19 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.
19 1. Open Firefox. 20 1. Open Firefox.
20 2. Click the **Firefox menu icon**. 21 2. Click the **Firefox menu icon**.
21 3. Click the **Help icon**. 22 3. Click the **Help icon**.
22 4. Select **About Firefox**. 23 4. Select **About Firefox**.
23 <br> The *About Firefox* window opens. 24 <br> The *About Firefox* window opens.
24 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Chrome will automatically start the update process. 25 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.
25 3. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). 26 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.
26 4. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). 27 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).
28 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).
27 29
28 ### Internet Explorer 30 ### Internet Explorer
29 31
30 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 32 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
31 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. 33 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.
32 1. Open Internet Explorer. 34 1. Open Internet Explorer.
33 2. Click the **Help icon**. 35 2. Click the **Help icon**.
34 3. Select **About Internet Explorer**. 36 3. Select **About Internet Explorer**.
35 <br> The *About Internet Explorer* window opens. 37 <br> The *About Internet Explorer* window opens.
36 <br> The version is displayed below the Internet Explorer icon. 38 <br> The version is displayed below the Internet Explorer icon.
37 3. [Uninstall](https://support.microsoft.com/en-us/search?query=uninstall%20a%20 program) and reinstall Adblock Plus. 39 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.
38 40
39 ### Opera 41 ### Opera
40 42
41 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). 43 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).
42 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. 44 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.
43 1. Open Opera. 45 1. Open Opera.
44 2. Click the **Opera icon**. 46 2. Click the **Opera menu icon**.
45 3. Select **About Opera**. 47 3. Select **About Opera**.
46 <br> If your browser is out-of-date, Opera will automatically start the upda te process. 48 <br> If your browser is out-of-date, Opera will automatically start the upda te process.
49 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.
47 50
48 ### Safari 51 ### Safari
49 52
50 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 53 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
51 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. 54 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.
52 1. Open Safari. 55 1. Open Safari.
53 2. Click **Safari**. 56 2. Click **Safari**.
54 3. Select **About Safari**. 57 3. Select **About Safari**.
55 <br> The *About Safari* window opens. 58 <br> The *About Safari* window opens.
56 <br> The version is displayed below the Safari icon. 59 <br> The version is displayed below the Safari icon.
60 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.
57 61
58 ### Yandex.Browser 62 ### Yandex.Browser
59 63
60 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). 64 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).
61 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. 65 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.
62 1. Open Yandex Browser. 66 1. Open Yandex Browser.
63 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. 67 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**.
64 <br> The *About* tab opens. 68 <br> The *About* tab opens.
65 <br> The version is displayed below the Yandex.Browser icon. 69 <br> The version is displayed to the left of the Yandex.Browser icon.
70 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.
71
72 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.
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