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Issue 29363713:
No issue - Help Center Adblock Plus topics (Closed)
Patch Set: Draft 4
Created April 25, 2017, 10:38 a.m.
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| 1 title=Problems installing | eyeo Help | |
| 2 description=Problems installing Adblock Plus on your desktop browser? Learn more here. | |
| 3 | |
| 4 ## Problems installing | |
| 5 | |
| 6 Refer to the suggestions below if you are having trouble installing Adblock Plu s. | |
| 7 | |
| 8 **Chrome** | |
| 9 | |
| 10 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). | |
| 11 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version. | |
| 12 1. Open Chrome. | |
| 13 2. Click the **Chrome menu icon** and select **Settings**. | |
| 14 3. Select **About** from the left menu. | |
| 15 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process. | |
| 16 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. | |
| 17 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214). | |
| 18 | |
| 19 **Firefox** | |
| 20 | |
| 21 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss). | |
| 22 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version. | |
| 23 1. Open Firefox. | |
| 24 2. Click the **Firefox menu icon**. | |
| 25 3. Click the **Help icon**. | |
| 26 4. Select **About Firefox**. | |
| 27 <br> The *About Firefox* window opens. | |
| 28 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process. | |
| 29 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus. | |
| 30 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions). | |
| 31 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). | |
| 32 | |
| 33 **Internet Explorer** | |
| 34 | |
| 35 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 36 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. | |
| 37 1. Open Internet Explorer. | |
| 38 2. Click the **Help icon**. | |
| 39 3. Select **About Internet Explorer**. | |
| 40 <br> The *About Internet Explorer* window opens. | |
| 41 <br> The version is displayed below the Internet Explorer icon. | |
| 42 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus. | |
| 43 | |
| 44 **Opera** | |
| 45 | |
| 46 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US). | |
| 47 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version. | |
| 48 1. Open Opera. | |
| 49 2. Click the **Opera menu icon**. | |
| 50 3. Select **About Opera**. | |
| 51 <br> If your browser is out-of-date, Opera will automatically start the upda te process. | |
| 52 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. | |
| 53 | |
| 54 **Safari** | |
| 55 | |
| 56 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 57 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. | |
| 58 1. Open Safari. | |
| 59 2. Click **Safari**. | |
| 60 3. Select **About Safari**. | |
| 61 <br> The *About Safari* window opens. | |
| 62 <br> The version is displayed below the Safari icon. | |
| 63 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus. | |
| 64 | |
| 65 **Yandex.Browser** | |
| 66 | |
| 67 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org). | |
| 68 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. | |
| 69 1. Open Yandex Browser. | |
| 70 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and selec t **About Yandex.Browser**. | |
| 71 <br> The *About* tab opens. | |
| 72 <br> The version is displayed to the left of the Yandex.Browser icon. | |
| 73 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus. | |
| 74 | |
| 75 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. | |
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