pages/adblock-plus/problems-installing.md - Issue 29363713: No issue - Help Center Adblock Plus topics

Delta Between Two Patch Sets: pages/adblock-plus/problems-installing.md

Issue 29363713: No issue - Help Center Adblock Plus topics (Closed)

Left Patch Set: Draft 1 Created Nov. 21, 2016, 11:32 p.m.

Right Patch Set: Draft 5 Created June 1, 2017, 4:37 p.m.

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	1 title=Problems installing \| eyeo Help

	2 description=Problems installing Adblock Plus on your desktop browser? Learn more here.

	3

	4 ## Problems installing

	5

	6 Refer to the suggestions below if you are having trouble installing Adblock Plu s.

	7

	8 Chrome

	9

	10 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).

	11 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.

	12 1. Open Chrome.

	13 2. Click the Chrome menu icon and select Settings.

	14 3. Select About from the left menu.

	15 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.

	16 3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus.

	17 4. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).

	18

	19 Firefox

	20

	21 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).

	22 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.

	23 1. Open Firefox.

	24 2. Click the Firefox menu icon.

	25 3. Click the Help icon.

	26 4. Select About Firefox.

	27 <br> The About Firefox window opens.

	28 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Firefox will automatically start the update process.

	29 3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_ how-to-remove-extensions-and-themes) and reinstall Adblock Plus.

	30 4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).

	31 5. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).

	32

	33 Internet Explorer

	34

	35 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	36 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.

	37 1. Open Internet Explorer.

	38 2. Click the Help icon.

	39 3. Select About Internet Explorer.

	40 <br> The About Internet Explorer window opens.

	41 <br> The version is displayed below the Internet Explorer icon.

	42 3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-e xplorer-11-manage-add-ons)and reinstall Adblock Plus.

	43

	44 Opera

	45

	46 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).

	47 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.

	48 1. Open Opera.

	49 2. Click the Opera menu icon.

	50 3. Select About Opera.

	51 <br> If your browser is out-of-date, Opera will automatically start the upda te process.

	52 3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus.

	53

	54 Safari

	55

	56 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	57 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.

	58 1. Open Safari.

	59 2. Click Safari.

	60 3. Select About Safari.

	61 <br> The About Safari window opens.

	62 <br> The version is displayed below the Safari icon.

	63 3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock P lus.

	64

	65 Yandex.Browser

	66

	67 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	68 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.

	69 1. Open Yandex Browser.

	70 2. Click the Yandex.Browser menu icon, hover over Advanced and selec t About Yandex.Browser.

	71 <br> The About tab opens.

	72 <br> The version is displayed to the left of the Yandex.Browser icon.

	73 3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) an d reinstall Adblock Plus.

	74

	75 If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>.

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