pages/adblock-plus/adblock-plus-will-not-install.md - Issue 29363713: No issue - Help Center Adblock Plus topics

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Issue 29363713: No issue - Help Center Adblock Plus topics (Closed)

Patch Set: Draft 1 Created Nov. 21, 2016, 11:32 p.m.

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	1 ## Adblock Plus will not install

	2

	3 Refer to the suggestions below if you are having trouble installing Adblock Plu s. If you still cannot install Adblock Plus after trying these suggestions, plea se contact <support@adblockplus.org>.

	4

	5 ### Chrome

	6

	7 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/ adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb).

	8 2. Ensure that your browser is on version 41 or higher. Follow the steps below t o check your browser version.

	9 1. Open Chrome.

	10 2. Click the Chrome menu icon and select Settings.

	11 3. Select About from the left menu.

	12 <br> The version is displayed below the Chrome icon. If your browser is out- of-date, Chrome will automatically start the update process.

	13 3. If you are still experiencing issues, try [restoring Chrome settings to defau lt](https://support.google.com/chrome/answer/3296214).

	14

	15 ### Firefox

	16

	17 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/ adblock-plus/?src=ss).

	18 2. Ensure that your browser is on version 38 or higher. Follow the steps below t o check your browser version.

	19 1. Open Firefox.

	20 2. Click the Firefox menu icon.

	21 3. Click the Help icon.

	22 4. Select About Firefox.

	23 <br> The About Firefox window opens.

	24 <br> The version is displayed next to the Firefox icon. If your browser is o ut-of-date, Chrome will automatically start the update process.
	scott 2016/11/24 11:40:32 'Chrome will automatically start the update proces 'Chrome will automatically start the update process.' Should be 'Firefox will automatically start the update process.' Lisa 2016/12/01 18:40:26 Updated. Show quoted text On 2016/11/24 11:40:32, scott wrote: > 'Chrome will automatically start the update process.' Should be 'Firefox will > automatically start the update process.' > Updated.
	25 3. Receiving a 'corrupt download' or 'conflict with other extensions' error? Ref er to this Mozilla article about the [inability to install add-ons](https://supp ort.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectloc ale=en-US&redirectslug=unable-install-add-ons-or-extensions).

	26 4. If you are still experiencing issues, try [refreshing Firefox](https://suppor t.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings).

	27

	28 ### Internet Explorer

	29

	30 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	31 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version.

	32 1. Open Internet Explorer.

	33 2. Click the Help icon.
	scott 2016/11/24 11:40:32 There is no help icon. The user needs to select th There is no help icon. The user needs to select the options menu (the cog on the top right of the browser), to then be able to select 'About Internet Explorer'. Lisa 2016/12/01 18:40:27 I see a '?' icon, or help icon. I'm on version 11. Show quoted text On 2016/11/24 11:40:32, scott wrote: > There is no help icon. The user needs to select the options menu (the cog on the > top right of the browser), to then be able to select 'About Internet Explorer'. I see a '?' icon, or help icon. I'm on version 11.447.14398.0
	34 3. Select About Internet Explorer.

	35 <br> The About Internet Explorer window opens.

	36 <br> The version is displayed below the Internet Explorer icon.

	37 3. [Uninstall](https://support.microsoft.com/en-us/search?query=uninstall%20a%20 program) and reinstall Adblock Plus.
	scott 2016/11/24 11:40:32 Why do we suggest to re-install Adblock Plus here, Why do we suggest to re-install Adblock Plus here, but no on other browsers? I understand that resetting settings from browsers like Chrome and Firefox is good advice, but if we suggest an uninstall and re-install in IE, then we should also suggest this in all other browsers. Lisa 2016/12/01 18:40:28 Updated all browser with uninstall instructions. Show quoted text On 2016/11/24 11:40:32, scott wrote: > Why do we suggest to re-install Adblock Plus here, but no on other browsers? I > understand that resetting settings from browsers like Chrome and Firefox is good > advice, but if we suggest an uninstall and re-install in IE, then we should also > suggest this in all other browsers. Updated all browser with uninstall instructions.
	38

	39 ### Opera

	40

	41 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons. opera.com/en/extensions/details/opera-adblock/?display=en-US).

	42 2. Ensure that your browser is on version 28 or higher. Follow the steps below t o check your browser version.

	43 1. Open Opera.

	44 2. Click the Opera icon.
	scott 2016/11/24 11:40:32 Opera Menu icon would help in guiding the user Opera Menu icon would help in guiding the user as the icon itself has 'Menu' on it. Lisa 2016/12/01 18:40:26 Updated. Show quoted text On 2016/11/24 11:40:32, scott wrote: > Opera Menu icon would help in guiding the user as the icon itself has 'Menu' > on it. Updated.
	45 3. Select About Opera.

	46 <br> If your browser is out-of-date, Opera will automatically start the upda te process.

	47

	48 ### Safari

	49

	50 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	51 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version.

	52 1. Open Safari.

	53 2. Click Safari.

	54 3. Select About Safari.

	55 <br> The About Safari window opens.

	56 <br> The version is displayed below the Safari icon.

	57

	58 ### Yandex.Browser

	59

	60 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblo ckplus.org).

	61 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version.

	62 1. Open Yandex Browser.

	63 2. Click the Yandex.Browser menu icon, hover over Advanced and selec t About Yandex.Browser.

	64 <br> The About tab opens.

	65 <br> The version is displayed below the Yandex.Browser icon.
	scott 2016/11/24 11:40:32 The version is displayed to the left of the Yandex The version is displayed to the left of the Yandex Browser icon. Lisa 2016/12/01 18:40:27 Updated. Show quoted text On 2016/11/24 11:40:32, scott wrote: > The version is displayed to the left of the Yandex Browser icon. Updated.
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