No issue - Help Center Adblock Plus topics

pages/adblock-plus/i-still-see-ads.md

+title=I still see ads | eyeo Help
+description=If you still see ads after installing Adblock Plus, you may need to adjust your settings or verify your filter lists.
+
+## I still see ads
+
+Follow the suggestions below if you still see ads after installing Adblock Plus.
+
+### Make sure Adblock Plus is enabled
+
+**Chrome**
+
+1. Click the **Chrome menu icon** in the upper right corner of the toolbar and select **Settings**.
+<br>The *Settings* tab opens.
+2. Select **Extensions** from the left menu.
+3. Locate Adblock Plus and verify that **Enabled** is checked.
+4. Close the tab.
+
+**Firefox**
+
+1. Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**.
+<br>The *Add-ons Manager* tab opens.
+2. Select **Extensions** from the left menu.
+3. Locate Adblock Plus and verify that it is not disabled.
+4. From the Firefox toolbar, click the **Adblock Plus icon**.
+5. Verify that **Disable everywhere** is NOT checked.
+6. Close the tab.
+
+**Internet Explorer**
+
+1. Click **Tools** in the upper right corner of the toolbar and select **Manage add-ons**.
+<br>The *Manage Add-ons* window opens.
+2. Locate and select Adblock Plus.
+3. Verify that the status reads **Enabled**.
+4. Close the window.
+
+**Maxthon 5**
+
+1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hover over **Tools** and select **Extensions**.
+<br>The *Extensions* tab opens.
+2. Locate Adblock Plus and verify that its checkbox is checked.
+3. Close the tab.
+
+**Maxthon 4.9**
+
+1. Click the **Maxthon menu icon** in the upper right corner of the toolbar and select **Extensions**.
+<br>The *Extensions* tab opens.
+2. Locate Adblock Plus and verify that its checkbox is checked.
+3. Close the tab.
+
+**Opera**
+
+1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**.
+<br>The *Extensions* tab opens.
+2. Select **All** from the left menu.
+3. Locate Adblock Plus and verify that it is enabled.
+4. Close the tab.
+
+**Safari**
+
+1. From the Mac menu bar, click **Safari** and select **Preferences**.
+<br>The *Preferences* window opens.
+2. Select the **Extensions** tab.
+3. Locate Adblock Plus and verify that **Enable Adblock Plus** is checked.
+
+**Yandex.Browser**
+
+1. Click the **Yandex.Browser menu icon** in the upper right corner of the toolbar and select **Settings**.
+<br>The *Settings* tab opens.
+2. Select the **Extensions** tab.
+3. Locate Adblock Plus and verify that it is toggled on.
+4. Close the tab.
+
+### Verify your filter list(s)
+
+Adblock Plus requires filter lists to block ads. A default filter list based on your browser's language settings is automatically activated when you install Adblock Plus. It blocks ads from the most popular (often English language-based) websites. However, it does not block ads on less popular national websites. For example, if you live in Germany you should subscribe to the national German filter list.
+
+An overview of actively maintained filter lists can be found [here](https://adblockplus.org/en/subscriptions).
+
+**Tip**: As a recommendation, you should avoid adding too many filter lists to Adblock Plus. Adding too many filter lists slows down the ad blocker and, therefore, your browsing.
+
+### Make sure the website is not whitelisted
+
+<? include removewhitelist-chrome ?>
+<? include removewhitelist-firefox ?>
+<? include removewhitelist-internetexplorer ?>
+<? include removewhitelist-adblockplusforios ?>
+<? include removewhitelist-maxthon ?>
+<? include removewhitelist-opera ?>
+<? include removewhitelist-safari ?>
+<? include removewhitelist-yandexbrowser ?>
+
+### Turn off Acceptable Ads
+
+Some nonintrusive ads are displayed by default. If you want to block all ads, this feature must be turned off. Please note that by turning off Acceptable Ads, website owners and content creators that abide by the Acceptable Ads criteria will lose ad revenue.
+
+<? include blockads-chrome ?>
+<? include blockads-firefox ?>
+<? include blockads-internetexplorer ?>
+<? include blockads-adblockplusforios ?>
+<? include blockads-maxthon ?>
+<? include blockads-opera ?>
+<? include blockads-safari ?>
+<? include blockads-samsung ?>
+<? include blockads-yandexbrowser ?>
+
+### Check to see if your computer is infected with adware/malware
+
+##### What is adware?
+
+Adware is a type of malware, short for "malicious software." It's a term generally used for software installed on your computer that is designed to infiltrate or damage a computer system without your consent. In many cases you obtained this software without knowing it, as these applications are often bundled in other software installers.
+
+For information about detecting and removing malware, visit our [adware information page](https://adblockplus.org/adware).
+
+If you still see ads after following these recommendations, please report the website(s) in the [forum](https://adblockplus.org/forum/).