No issue - Help Center Adblock Plus topics

pages/adblock-plus/i-still-see-ads.md

Index: pages/adblock-plus/i-still-see-ads.md
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rename from pages/adblock-plus/acceptable-ads-is-turned-off-but-i-still-see-ads.md
rename to pages/adblock-plus/i-still-see-ads.md
--- a/pages/adblock-plus/acceptable-ads-is-turned-off-but-i-still-see-ads.md
+++ b/pages/adblock-plus/i-still-see-ads.md
@@ -1,70 +1,102 @@
-## Acceptable Ads is turned off, but I still see ads.
-
-Follow the recommendations below if you turned off the Acceptable Ads feature within Adblock Plus but still see ads.
+## I still see ads
 
-If you still see ads after following these recommendations, please report the website(s) in the [forum](https://adblockplus.org/forum/).
+Follow the suggestions below if you still see ads after installing Adblock Plus.
 
-### Verify your filter list(s)
+### Turn off Acceptable Ads

[Philip Hill, 2017/01/05 12:57:53]

Shouldn't we better start with ABP enabled, then Filter lists, then whitelisted
sites, then AA? Otherwise we make many people disable AA where this wasn't their
issue at all.

[Lisa, 2017/01/12 15:09:36]

Done.

 
-Adblock Plus requires filter lists to block ads. A default filter list - EasyList -  based on your browser's language settings is automatically activated when you install Adblock Plus. It blocks ads from the most popular (often English language-based) websites. However, it does not block ads on less popular national websites. For example, if you live in Germany you should subscribe to the national German filter list.
+Some nonintrusive ads are displayed by default. If you want to block all ads, this feature must be turned off.
+
+<? include blockads-chrome ?>
+<? include blockads-firefox ?>
+<? include blockads-internetexplorer ?>
+<? include blockads-adblockplusforios ?>
+<? include blockads-maxthon ?>
+<? include blockads-opera ?>
+<? include blockads-safari ?>
+<? include blockads-samsung ?>
+<? include blockads-yandexbrowser ?>
+
+### Verify your filter list(s)
+
+Adblock Plus requires filter lists to block ads. A default filter list based on your browser's language settings is automatically activated when you install Adblock Plus. It blocks ads from the most popular (often English language-based) websites. However, it does not block ads on less popular national websites. For example, if you live in Germany you should subscribe to the national German filter list.
 
 An overview of actively maintained filter lists can be found [here](https://adblockplus.org/en/subscriptions).
 
-**Tip**: As a recommendation, you should avoid adding too many filter lists to Adblock Plus. Adding too many filter lists slows down the ad blocker and, therefore, your browsing.
+**Tip**: As a recommendation, you should avoid adding too many filter lists to Adblock Plus. Adding too many filter lists slows down the ad blocker and, therefore, your browsing.
 
 ### Make sure Adblock Plus is enabled
 
-#### Chrome
-
-1. Right-click the **Adblock Plus icon** and select **Manage extensions**.
-2. Check the box labeled **Enabled**.
-
-#### Firefox
-
-1. Click the **Adblock Plus icon**.
-2. Select **Disable everywhere**.
-
-#### Internet Explorer
-
-1. Click the **Adblock Plus icon**.
-2. Select **Disable everywhere**.
-
-#### Maxthon
-
-1. Click the **Maxthon main menu icon** and select the *Extensions* tab.
-2. Check the box labeled **Adblock Plus**.
-
-#### Opera
+**Chrome**
 
-1. Right-click the **Adblock Plus icon** and select **Manage Extensions**.
-2. Select **Enable**.
-
-#### Safari
-
-1. From the menu bar, click **Safari** and select **Preferences**.
-2. Select the *Extensions* tab.
-3. Check the box labeled **Enable Adblock Plus**.
-
-#### Yandex.Browser
+1. Click the **Chrome menu icon** in the upper right corner of the toolbar and select **Settings**.
+<br>The *Settings* tab opens.
+2. Select **Extensions** from the left menu.
+3. Locate Adblock Plus and verify that it is enabled.

[scott, 2017/01/05 08:08:59]

We should be clearer here and state that they should check that the selection
box has a tick in it or such so that they understand that this means it is
enabled. 

[Lisa, 2017/01/12 15:09:35]

Done.

+4. Close the tab.
 
-1. Right-click the **Adblock Plus icon** and select **Manage extensions**.
-2. Locate Adblock Plus and click the **On/Off** button.
-
-### Make sure the website is not whitelisted
+**Firefox**
 
-<? include removewhitelist-chrome ?>
-<? include removewhitelist-firefox ?>
-<? include removewhitelist-internetexplorer ?>
-<? include removewhitelist-adblockplusforios ?>
-<? include removewhitelist-maxthon ?>
-<? include removewhitelist-opera ?>
-<? include removewhitelist-safari ?>
-<? include removewhitelist-yandexbrowser ?>
+1. **Mac OS X and Linux**: From the Mac menu bar, click **Tools** and select **Add-ons**.
+<br>**Windows**: Click the **Firefox menu icon** in the upper right corner of the toolbar and select **Add-ons**.
+<br>The *Add-ons Manager* tab opens.
+2. Select **Extensions** from the left menu.
+3. Locate Adblock Plus and verify that it is enabled.
+

[Philip Hill, 2017/01/05 12:57:53]

In Firefox, there is an additional toggle switch in ABP itself, which also needs
to be checked ("Disable everywhere" from icon menu).

[Lisa, 2017/01/12 15:09:34]

Done.

+**Internet Explorer**
+
+1. Click **Tools** in the upper right corner of the toolbar and select **Manage add-ons**.
+<br>The *Manage Add-ons* window opens.
+2. Locate and select Adblock Plus.
+3. Verify that Adblock Plus is enabled.
+4. Close the window.
+
+**Maxthon**
+
+1. Click the **Maxthon menu icon** in the upper right corner of the toolbar, hover over **Tools** and select **Extensions**.
+<br>The *Extensions* tab opens.
+2. Locate Adblock Plus and verify that it is enabled.

[scott, 2017/01/05 08:08:59]

We should be clearer here and state that they should check that the selection
box has a tick in it or such so that they understand that this means it is
enabled. 

[Lisa, 2017/01/12 15:09:34]

Done.

+3. Close the tab.
+
+**Opera**
+
+1. Click the **Opera menu icon** in the upper left corner of the toolbar, hover over **Extensions** and select **Manage extensions**.
+<br>The *Extensions* tab opens.
+2. Select **All** from the left menu.
+3. Locate Adblock Plus and verify that it is enabled.
+4. Close the tab.
+
+**Safari**
+
+1. From the Mac menu bar, click **Safari** and select **Preferences**.
+<br>The *Preferences* window opens.
+2. Select the **Extensions** tab.
+3. Locate Adblock Plus and verify that it is enabled.

[scott, 2017/01/05 08:08:58]

It would be good to note to the user that enabling and disabling extensions
within the Extension pane is done by a tick box that needs to be ticked on the
left-hand side.

[Lisa, 2017/01/12 15:09:35]

Acknowledged.

+
+**Yandex.Browser**
+
+1. Click the **Yandex.Browser menu icon** in the upper right corner of the toolbar and select **Settings**.
+<br>The *Settings* tab opens.
+2. Select the **Extensions** tab.
+3. Locate Adblock Plus and verify that it is turned on.

[scott, 2017/01/05 08:08:58]

'verify that it is toggled on' sounds a bit better.

[Lisa, 2017/01/12 15:09:36]

Done.

+4. Close the tab.
+
+### Make sure the website is not whitelisted
+
+<? include removewhitelist-chrome ?>
+<? include removewhitelist-firefox ?>
+<? include removewhitelist-internetexplorer ?>
+<? include removewhitelist-adblockplusforios ?>
+<? include removewhitelist-maxthon ?>
+<? include removewhitelist-opera ?>
+<? include removewhitelist-safari ?>
+<? include removewhitelist-yandexbrowser ?>
 
 ### Check to see if your computer is infected with adware/malware
 
 ##### What is adware?
 
 Adware is a type of malware, short for "malicious software." It's a term generally used for software installed on your computer that is designed to infiltrate or damage a computer system without your consent. In many cases you obtained this software without knowing it, as these applications are often bundled in other software installers.
 
-For information about detecting and removing malware, visit our [adware information page](https://adblockplus.org/adware).
+For information about detecting and removing malware, visit our [adware information page](https://adblockplus.org/adware).
+
+If you still see ads after following these recommendations, please report the website(s) in the [forum](https://adblockplus.org/forum/).