Unified Diff: pages/adblock-plus/problems-installing.md
Issue 29363713:
No issue - Help Center Adblock Plus topics (Closed)
Patch Set: Draft 2
Created Dec. 13, 2016, 6:14 p.m.
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| Index: pages/adblock-plus/problems-installing.md |
| =================================================================== |
| rename from pages/adblock-plus/adblock-plus-will-not-install.md |
| rename to pages/adblock-plus/problems-installing.md |
| --- a/pages/adblock-plus/adblock-plus-will-not-install.md |
| +++ b/pages/adblock-plus/problems-installing.md |
| @@ -1,65 +1,72 @@ |
| -## Adblock Plus will not install |
| +## Problems installing |
| - Refer to the suggestions below if you are having trouble installing Adblock Plus. If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. |
| + Refer to the suggestions below if you are having trouble installing Adblock Plus. |
| ### Chrome |
| 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblockplus.org) OR the [Chrome Web Store](https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb). |
| 2. Ensure that your browser is on version 41 or higher. Follow the steps below to check your browser version. |
| 1. Open Chrome. |
| 2. Click the **Chrome menu icon** and select **Settings**. |
| 3. Select **About** from the left menu. |
| <br> The version is displayed below the Chrome icon. If your browser is out-of-date, Chrome will automatically start the update process. |
| -3. If you are still experiencing issues, try [restoring Chrome settings to default](https://support.google.com/chrome/answer/3296214). |
| +3. [Uninstall](https://support.google.com/chrome_webstore/answer/2664769?hl=en) and reinstall Adblock Plus. |
| +4. If you are still experiencing issues, try [restoring Chrome settings to default](https://support.google.com/chrome/answer/3296214). |
| ### Firefox |
| 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblockplus.org) OR [Firefox Add-ons](https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss). |
| 2. Ensure that your browser is on version 38 or higher. Follow the steps below to check your browser version. |
| 1. Open Firefox. |
| 2. Click the **Firefox menu icon**. |
| 3. Click the **Help icon**. |
| 4. Select **About Firefox**. |
| <br> The *About Firefox* window opens. |
| - <br> The version is displayed next to the Firefox icon. If your browser is out-of-date, Chrome will automatically start the update process. |
| -3. Receiving a 'corrupt download' or 'conflict with other extensions' error? Refer to this Mozilla article about the [inability to install add-ons](https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectlocale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
| -4. If you are still experiencing issues, try [refreshing Firefox](https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
| + <br> The version is displayed next to the Firefox icon. If your browser is out-of-date, Firefox will automatically start the update process. |
| +3. [Uninstall](https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons#w_how-to-remove-extensions-and-themes) and reinstall Adblock Plus. |
| +4. Receiving a 'corrupt download' or 'conflict with other extensions' error? Refer to this Mozilla article about the [inability to install add-ons](https://support.mozilla.org/en-US/kb/unable-install-add-ons-extensions-or-themes?redirectlocale=en-US&redirectslug=unable-install-add-ons-or-extensions). |
| +5. If you are still experiencing issues, try [refreshing Firefox](https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings). |
| ### Internet Explorer |
| 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblockplus.org). |
| 2. Ensure that your browser is on version 8 or higher. Follow the steps below to check your browser version. |
| 1. Open Internet Explorer. |
| 2. Click the **Help icon**. |
| 3. Select **About Internet Explorer**. |
| <br> The *About Internet Explorer* window opens. |
| <br> The version is displayed below the Internet Explorer icon. |
| -3. [Uninstall](https://support.microsoft.com/en-us/search?query=uninstall%20a%20program) and reinstall Adblock Plus. |
| +3. [Uninstall](https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons)and reinstall Adblock Plus. |
| ### Opera |
| 1. Ensure that you downloaded the extension from [Opera Add-ons](https://addons.opera.com/en/extensions/details/opera-adblock/?display=en-US). |
| 2. Ensure that your browser is on version 28 or higher. Follow the steps below to check your browser version. |
| 1. Open Opera. |
| - 2. Click the **Opera icon**. |
| + 2. Click the **Opera menu icon**. |
| 3. Select **About Opera**. |
| <br> If your browser is out-of-date, Opera will automatically start the update process. |
| +3. [Uninstall](http://help.opera.com/Mac/11.60/en/extensions.html) and reinstall Adblock Plus. |
| ### Safari |
| 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblockplus.org). |
| 2. Ensure that your browser is on version 6.0 or higher. Follow the steps below to check your browser version. |
| 1. Open Safari. |
| 2. Click **Safari**. |
| 3. Select **About Safari**. |
| <br> The *About Safari* window opens. |
| <br> The version is displayed below the Safari icon. |
| +3. [Uninstall](https://support.apple.com/en-us/HT203051) and reinstall Adblock Plus. |
| ### Yandex.Browser |
| 1. Ensure that you downloaded the extension from [AdblockPlus.org](https://adblockplus.org). |
| 2. Ensure that your browser is on version 16.6 or higher. Follow the steps below to check your browser version. |
| 1. Open Yandex Browser. |
| 2. Click the **Yandex.Browser menu icon**, hover over **Advanced** and select **About Yandex.Browser**. |
| <br> The *About* tab opens. |
| - <br> The version is displayed below the Yandex.Browser icon. |
| + <br> The version is displayed to the left of the Yandex.Browser icon. |
| +3. [Uninstall](https://yandex.com/support/browser/feedback/del-extension.xml) and reinstall Adblock Plus. |
| + |
| +If you still cannot install Adblock Plus after trying these suggestions, please contact <support@adblockplus.org>. |
