pages/jobs/technical-support-analyst.md - Issue 29515599: Issue 5493 - Add Technical_Support_Analyst job ad to eyeo.com/jobs/

Delta Between Two Patch Sets: pages/jobs/technical-support-analyst.md

Issue 29515599: Issue 5493 - Add Technical_Support_Analyst job ad to eyeo.com/jobs/ (Closed) Base URL: https://hg.adblockplus.org/web.eyeo.com

Left Patch Set: Created Aug. 14, 2017, 6:05 p.m.

Right Patch Set: Remove last two paragraphs re: #537 Created Aug. 15, 2017, 1:54 p.m.

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1 title=Technical Support Analyst	1 title=Technical Support Analyst

2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve.	2 description=eyeo needs a Technical Support Analyst to provide first level user s upport across multiple channels to ensure that our user experience is ahead of t he curve.

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4 <? include jobs/header ?>	4 <? include jobs/header ?>

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ire 2017/08/14 18:07:19 In the issue there was another heading of "# Techn In the issue there was another heading of "# Technical Support Analyst - Remote". Is there a way for me to put the "Remote" part in the title of this page without is showing up in the sidebar navigation? juliandoucette 2017/08/15 12:38:50 No (Not without making a more significant change). Show quoted text On 2017/08/14 18:07:19, ire wrote: > In the issue there was another heading of "# Technical Support Analyst - > Remote". Is there a way for me to put the "Remote" part in the title of this > page without is showing up in the sidebar navigation? No (Not without making a more significant change). I suggest: - Remind the reporter of this issue - Suggest that "Remote" is unnecessary Also: - I think this is an indicator of poor content review (or no content review) ire 2017/08/15 14:01:22 Acknowledged. Show quoted text On 2017/08/15 12:38:50, juliandoucette wrote: > On 2017/08/14 18:07:19, ire wrote: > > In the issue there was another heading of "# Technical Support Analyst - > > Remote". Is there a way for me to put the "Remote" part in the title of this > > page without is showing up in the sidebar navigation? > > No (Not without making a more significant change). > > I suggest: > - Remind the reporter of this issue > - Suggest that "Remote" is unnecessary > > Also: > - I think this is an indicator of poor content review (or no content review) Acknowledged.
6 ### Responsibilities	6 ### Responsibilities

7	7

8 - Work with users to identify, replicate and diagnose issues	8 - Work with users to identify, replicate and diagnose issues

9 - Stay up-to-date with changes and bugs in our software	9 - Stay up-to-date with changes and bugs in our software

10 - Provide first-level support to users across email, forums and social media cha nnels	10 - Provide first-level support to users across email, forums and social media cha nnels

11 - Act as a liaison among users, software testers and developers to report and re solve issues	11 - Act as a liaison among users, software testers and developers to report and re solve issues

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13 ### What we expect	13 ### What we expect

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15 - Passion for providing exceptional user service and resolving user issues	15 - Passion for providing exceptional user service and resolving user issues

16 - 1-2 years of technical support experience or equivalent	16 - 1-2 years of technical support experience or equivalent

17 - Experience in the software industry	17 - Experience in the software industry

18 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage.	18 - Remarkable communication skills. Fluency in English (written and verbal) is re quired. Fluency in additional languages is an advantage.

19 - Knowledge of various operating systems and web browsers, on both desktop and m obile	19 - Knowledge of various operating systems and web browsers, on both desktop and m obile

20 - Technical aptitude and ability to quickly learn new technologies	20 - Technical aptitude and ability to quickly learn new technologies

21 - Experience with social media is plus	21 - Experience with social media is plus

22 - Great attention to details	22 - Great attention to details

23 - Ability to work in teams as well as independently	23 - Ability to work in teams as well as independently

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25 If this looks / sounds / feels like you, please get in contact with your CV/res ume, a short summary of why you’re applying, your earliest possible start date a nd your salary expectations.
ire 2017/08/14 18:07:19 I don't think the use of <em> here is correct/sema I don't think the use of <em> here is correct/semantic, but it's what was in the Issue. Do you think I should remove it? juliandoucette 2017/08/15 12:38:50 See https://issues.adblockplus.org/ticket/5437 Th Show quoted text On 2017/08/14 18:07:19, ire wrote: > I don't think the use of <em> here is correct/semantic, but it's what was in the > Issue. Do you think I should remove it? See https://issues.adblockplus.org/ticket/5437 This is a stronger indicator of poor content review (or no content review). ire 2017/08/15 14:01:22 Acknowledged. Show quoted text On 2017/08/15 12:38:50, juliandoucette wrote: > On 2017/08/14 18:07:19, ire wrote: > > I don't think the use of <em> here is correct/semantic, but it's what was in > the > > Issue. Do you think I should remove it? > > See https://issues.adblockplus.org/ticket/5437 > > This is a stronger indicator of poor content review (or no content review). Acknowledged.
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27 eyeo is an equal opportunity employer, and encourages people of all genders, et hnicities, national origins, orientations, etc., to apply.

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29 <? include jobs/footer ?>	25 <? include jobs/footer ?>

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